About The Position

Provide guests with personalized Pottery Barn Kids merchandise utilizing a monogram machine and tools. This role requires attention to detail in selecting items for personalization, ensuring correct needle and threading specifications, and assessing embroidered items for quality before guest pickup. The Monogrammer will also perform routine maintenance and upkeep on the embroidery machine.

Requirements

  • 1-2 years retail sales experience (specialty retail preferred, but not required)
  • 1-2 years customer service experience
  • Proven ability to prioritize and handle multiple tasks simultaneously
  • Ability to operate embroidery machine and adhere to safety practices and policies
  • Ability to be mobile on the sales floor for extended periods of time
  • Ability to operate POS system
  • Ability to lift and mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment and safety techniques
  • Casual associates must be available to work a minimum of two regularly-scheduled shifts on the weekend (Friday, Saturday and/or Sunday) and one regularly-scheduled shift during the week (Monday-Thursday).
  • Associates must be available for annual inventory and entire holiday season (November and December).

Responsibilities

  • Select items for personalization and match guest orders.
  • Ensure that needle and threading matches guest specifications.
  • Assess embroidered items for any frayed threading and assure quality before items are picked up by guest.
  • Perform routine maintenance and upkeep on embroidery machine.

Benefits

  • competitive compensation package including pay and benefits
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