Automotive Restyling Store Manager

Autoplex Restyling Centers Inc•Northglenn, CO

4d•Onsite

About The Position

The Store Manager will lead, manage, and take accountability for store performance, team, and operations. This role involves understanding store financials and meeting financial targets, fostering a store culture that embraces company core values, implementing quality control measures, providing excellent customer service, controlling inventory, and supporting dealership operations. The ideal candidate is a team leader with exceptional skills in hiring, managing, and motivating employees. They should be a self-starter who takes initiative to lead team members, resolve store issues, provide excellent customer service, and communicate effectively with staff, sales representatives, the business development team, and company leadership.

Requirements

High School Diploma (or GED or High School Equivalence Certificate).
3 years of management, service or team leadership experience.
Clean driving record for past 5 years.
Ability to lead team members at all times.
Ability to uphold core values and set example for the team.
Ability to take direction from upper management and implement.
Skill that enables the management of many duties and responsibilities effectively at the same time.
Detail oriented and possesses the ability to keep a clean organized work environment.
Able to be depended on when delegated to.
Ability to inform verbally and in writing, with clarity and good effect.
Ability to understand clearly and quickly when instructions or orders are received.
Make appropriate judgment calls about what information is important and what is not, and what should be communicated, how to whom and when.
Dedicated to meeting the expectations and requirements of internal and external customers.
Gets first-hand customer information and uses it for improvements and products and services.
Acts with customers in mind.
Establishes and maintains effective relationships with customers and gains their trust and respect.
Ability to satisfy the expectations and requirements of customers.
Displays courtesy and sensitivity.
Responds promptly to service requests.
Identifies customer needs and explains services clearly.
Ability to bring sales opportunities to closure and drive incremental revenue.
Qualifies sales opportunities in terms of customer’s needs, funding, competition, decision-making process and criteria.
Executes the mechanics of the sales call including preparation, call openings, listening, probing, closing, and following through.
Maintains contact with the power base at all levels of the customer organization during the sales process.
Effectively overcomes obstacles to sales success.
Accurately forecasts business opportunities, complexities and the resources required.
Demonstrates effective presentation skills.
Tolerant with people and processes.
Listens and checks before acting.
Tries to understand the people and the data before making judgments and acting.
Waits for others to catch up before acting.
Sensitive to due process and proper pacing.
Follows established process.

Responsibilities

Lead, manage and take accountability for store performance, team and operations.
Understand store financials and meet financial targets.
Inspire store culture that embraces company core values.
Implement quality control measures and provide EXCELLENT customer service.
Control inventory, orders and returns.
Provide dealership support.
Manage store day to day operations and employees.
Scheduling of work and follow up of all leads.
Store daily paperwork and all store communication.
Quality control of all products, and services including warranty issues.
Inventory orders, returns and management.
Adhere to and enforce Company policies and procedures.
Dealership and retail customer support.
Growth of dealership and customer business.
Store meetings & communication.