(USA) Store Manager - Supercenter

Walmart•Kirksville, MO

4d•Onsite

About The Position

The Store Manager is responsible for directing the management team and associates in facility operations, merchandising, and company direction. This role involves supervising and developing staff in a dynamic environment that may present challenges such as high turnover, engagement issues, inexperienced associates, and competitive recruiting markets. The Store Manager must proactively manage recruitment, hiring, training, mentoring, succession planning, duty assignment, performance evaluation, and foster a sense of belonging. They are expected to uphold the company's Open Door Policy by addressing associate concerns, researching issues, leveraging resources, and ensuring consistent responsiveness and resolution across managerial levels. This includes proactively seeking out associate feedback and concerns. The Store Manager ensures compliance with company policies and procedures, navigates challenging compliance requirements, builds relationships with officials, holds associates accountable, analyzes reports, implements asset protection and safety controls, maintains quality assurance, oversees safety reviews, and develops action plans. They also initiate and participate in community outreach programs, acting as a company representative in potentially high-profile situations, engaging with the community and media, and championing company programs and sustainability efforts. The Store Manager drives financial performance by achieving sales and profit goals, maintaining a strategic business perspective, controlling expenses, interfacing with market teams, and developing plans to correct financial deficiencies. They oversee budgets and analyze economic trends for forecasting. The role involves modeling and enforcing customer service standards, resolving customer issues within guidelines, and driving sales by managing merchandise presentation, pricing, signing, and inventory levels. The Store Manager ensures the success of the Academy training environment and store standards, creating an engaging atmosphere, integrating Academy associates into leadership activities, and acting as a culture champion. They provide overall direction by analyzing business objectives, developing strategies, managing resource requirements, evaluating processes, and promoting continuous learning. The Store Manager develops and implements strategies to attract and maintain a skilled workforce through recruitment, development, mentorship, and succession planning. They cultivate an environment of integrity and ethics, ensuring associates adhere to company standards and consequences for non-compliance. The role involves leveraging internal and external partnerships to achieve business goals, sponsoring community outreach, engaging stakeholders, and supporting associate involvement. The Store Manager builds high-performing teams, embraces diversity, creates a workplace of belonging, and empowers associates to thrive. They work collaboratively, build trusting relationships, and communicate effectively to motivate and influence. The Store Manager attracts and retains talent, empowers and develops individuals, and recognizes contributions. They act with integrity, upholding the highest standards of ethics and compliance, modeling company values, and holding themselves and others accountable. The Store Manager supports the company's goal of becoming a regenerative company by making a positive impact on associates, customers, members, and the world. They serve customers by delivering results, putting the customer first, and adapting to how, where, and when customers shop, applying EDLP and EDLC business models. Decisions are made based on data and insights, balancing short and long-term priorities, and considering all stakeholders. The Store Manager strives for excellence by displaying curiosity, taking calculated risks, demonstrating courage and resilience, and encouraging learning from mistakes. They drive continuous improvement, adopt new technologies and skills, and support others through change.

Requirements

Bachelor's Degree and 2 years general management experience, including financial accountability
4 years’ experience supervising at least 50 nonexempt and at least 5 exempt associates/employees, including performance management, mentoring, hiring, and termination
OR 4 years general management experience, including financial accountability
4 years’ experience supervising at least 50 nonexempt and at least 5 exempt associates/employees, including performance management, mentoring, hiring, and termination
Successful completion of all job-required trainings and assessments (e.g., Academy trainings, Open Door trainings)
For facilities that sell firearms: successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training.
For facilities that sell only ammunition and have state specific requirements: may require a current state issued Certificate of Eligibility.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University
Experience as a Store Manager in a low complex store
OR 1 year experience as a Store Manager in a medium complex store
OR 2 years experience as a Store Manager in a high volume retail store
Running a fresh or dry grocery area

Responsibilities

Develops, communicates, and leverages a strategic vision aligned with company, market, and local plans and tactics to direct the management team and associates in facility operations, merchandising, and company direction.
Provides supervision and development opportunities for management and hourly associates, addressing challenges such as high turnover, engagement issues, inexperienced associates, and recruiting in a competitive market.
Upholds the company's Open Door Policy by meeting with associates, listening to concerns, researching issues, leveraging resources, reviewing policies, and ensuring consistent responsiveness and resolution.
Ensures compliance with company policies and procedures by anticipating and responding to compliance issues, navigating challenging requirements, building relationships with officials, and maintaining controls.
Initiates, directs, and participates in community outreach programs, acting as a company representative, engaging with the community and media, and championing company programs and sustainability efforts.
Drives the financial performance of the facility by ensuring sales and profit goals are achieved, controlling expenses, interfacing with market teams, and developing plans to correct deficiencies.
Models, enforces, and provides direction on proper customer service approaches and techniques to ensure customer needs and issues are resolved within company guidelines.
Drives sales by accounting for dynamic indicators, ensuring effective merchandise presentation, accurate pricing, proper signing, and optimal stock and inventory levels.
Ensures the success of the Academy training environment and store standards by creating an engaging atmosphere, integrating Academy associates into leadership activities, and acting as a culture champion.
Provides overall direction by analyzing business objectives and customer needs, developing strategies, managing resource requirements, evaluating processes, and promoting continuous learning.
Develops and implements strategies to attract and maintain a highly skilled and engaged workforce through recruitment, selection, development, mentorship, and succession planning.
Cultivates an environment where associates respect and adhere to company standards of integrity and ethics, integrating these values into programs and practices.
Develops and leverages internal and external partnerships and networks to maximize the achievement of business goals by sponsoring community outreach initiatives and engaging key stakeholders.
Builds high-performing teams, embraces differences, creates a workplace of belonging, and empowers associates to thrive.
Works collaboratively, builds strong and trusting relationships, and communicates with impact, energy, and positivity to motivate and influence.
Attracts and retains the best talent, empowers and develops talent, and recognizes others' contributions and accomplishments.
Maintains and promotes the highest standards of integrity, ethics, and compliance, modeling company values and holding oneself and others accountable.
Supports the company's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world.
Delivers results while putting the customer first, considering and adapting to how, where, and when customers shop, and applying EDLP and EDLC business models.
Makes decisions based on data insights and analysis, balancing short and long-term priorities, and considering all stakeholders.
Displays curiosity and a desire to learn, takes calculated risks, demonstrates courage and resilience, and encourages learning from mistakes.
Drives continuous improvement, adopts and encourages the use of new technologies and skills, and supports others through change.

Benefits

Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO (including sick leave)
Parental leave
Family care leave
Bereavement
Jury duty
Voting leave
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Live Better U education benefit program (tuition, books, and fees completely paid for by Walmart for eligible full-time and part-time associates)