Toys"R"Us Store Manager

Go! Retail Group•Murfreesboro, TN

About The Position

Toys“R”Us is seeking a highly motivated Store Manager to lead the team at its store at The Avenue. The Store Manager embodies the Toys“R”Us brand and Pillars of Play, and is committed to providing customers and associates with a positive, memorable, and fun experience. The role is responsible for planning and executing daily operations, developing the team, and achieving sales targets. The Store Manager also serves as a connection between customers and Home Office functions, including Merchandising, Promotions, Events, Training, and Finance. The position combines customer experience leadership, team recruitment and coaching, merchandising execution, business analysis, and store safety and profitability. The work environment is an indoor retail setting involving work with others and alone, face-to-face and verbal contact, shift work, noise, electrical equipment, high places, moving objects, and dirt or dust. Physical requirements include seeing, speaking clearly, hearing, touching, finger and hand use involving repetitive hand and wrist motion, dexterity, climbing, pushing and pulling, lifting and carrying up to 50 pounds, moving between locations, and standing for long periods. Mental requirements include reading and writing, basic math, analysis, judgment and decision-making, and clerical tasks.

Requirements

A BA, BS, or associate degree is required.
Proven successful experience as a retail store manager with a sales focus.
Self-motivated, accountable, responsible, and open to feedback.
A solution-oriented leadership approach, with innovation and curiosity.
Ability to work a flexible schedule to meet business needs, including holidays, nights, and weekends.
Ability to manage a sales floor through effective delegation and maintain appropriate stocking, visual merchandising, customer focus, and store atmosphere.
Attention to detail.
Passion for the work, optimism, and a solution-oriented mindset.
Computer proficiency, such as Microsoft Office skills.

Nice To Haves

At least two years of professional experience in retail, hospitality, or event execution management, or in primary or secondary education teaching.
Knowledge of retail operations, sales, customer service, merchandising, inventory control, store budget preparation, and loss prevention.
Experience in behavioral coaching, conflict management, training, and development.
Point-of-sale (POS) experience.

Responsibilities

Inspire and motivate the team by communicating a clear vision for the customer experience and the teamwork needed to deliver it.
Promote enthusiasm and knowledge of new products and foster an energetic store culture.
Coach team members to anticipate customer needs, encourage purchases, and create a fun store atmosphere.
Partner with the visual merchandising team to execute merchandising standards and marketing strategies.
Recruit, hire, train, and retain associates capable of meeting sales targets and providing a cheerful, stimulating environment.
Communicate clear expectations for customer experience, visual merchandising, and operational execution.
Build a culture of continuous growth and accountability, and support associates’ personal development.
Hold associates accountable for customer-centric selling behaviors and individual and store sales performance.
Provide timely training and constructive feedback, deliver mid-year and annual reviews, and celebrate team successes.
Establish strategic plans to generate sales and improve key performance indicators (KPIs), and analyze KPIs to make real-time business decisions.
Set in-store event goals and, with Home Office, assess events’ sales and traffic impact and return on investment.
Connect consistent delivery of the customer experience to achievement of sales goals.
Ensure the team has the product knowledge, selling skills, and engagement methods needed to create an effective in-store experience.
Share customer insights and constructive feedback about events, merchandising, and product presentation with Home Office partners in a solution-oriented manner.
Keep associates informed about company policies and promotions, and ensure they use resources effectively to improve customer and associate experiences.
Evaluate sales, staffing, and payroll budgets, and align daily operations and schedules with business needs.
Protect company assets through loss-prevention training and protocols, maintaining safety standards, following company policies, and managing store supply inventory.
Delegate tasks effectively and ensure the sales floor is stocked and visually merchandised, associates are customer-focused, and the store atmosphere reflects Toys“R”Us.