Toys"R"Us Store Manager

Go! Stores•Murfreesboro, TN

17h•$24 - $24

About The Position

Toys“R”Us is seeking a highly motivated Store Manager to lead its store at The Avenue. The Store Manager embodies the Toys“R”Us brand and Pillars of Play and is responsible for creating a positive, memorable, and fun experience for Customers and Associates. The role plans and executes daily operations, develops the team, achieves sales targets, and serves as a conduit between Customers and Home Office functions such as Merchandising, Promotions, Events, Training, and Finance. The Store Manager builds an engaging, customer-centric environment; recruits, hires, trains, and retains Associates; provides leadership, coaching, and feedback; analyzes business performance; and ensures the store is safe, profitable, and entertaining. The position also communicates customer and store insights to Home Office partners and supports consistent execution of the customer experience, merchandising, and operational standards. This is a full-time role paying $24.00 per hour. The position requires a flexible schedule to meet business needs, including holidays, nights, and weekends. The work environment is primarily indoors and includes working with others and customers face to face, shift work, standing for long periods, and moving around the store. Physical demands include lifting and carrying up to 50 pounds, pushing and pulling, climbing, and repetitive hand and wrist motion.

Requirements

A bachelor’s degree, Bachelor of Science, or associate’s degree is required.
At least 2 years of professional experience in at least one of the following areas is preferred: retail, hospitality, event execution management, or primary or secondary education teaching.
Proven successful experience as a retail store manager with a sales focus.
Self-motivated, accountable, responsible, and open to feedback.
Solution-oriented leadership, innovation, and curiosity.
Ability to work a flexible schedule to meet business needs, including holidays, nights, and weekends.
Ability to manage a sales floor and delegate tasks effectively.
Attention to detail; passion for the work; optimism and a solution-oriented mindset.
Ability to meet the position’s physical and mental requirements, with reasonable accommodations considered upon request.

Nice To Haves

Knowledge of retail operations, sales, customer service, merchandising, inventory control, store budget preparation, and loss prevention.
Experience in behavioral coaching, conflict management, training, and development.
Proficient computer skills, such as Microsoft Office.
Point-of-sale (POS) experience.

Responsibilities

Inspire and motivate the team with a clear vision of the customer experience and the teamwork needed to deliver it.
Build excitement, enthusiasm, and product knowledge, and coach team members to anticipate customer needs, encourage purchases, and create a fun store atmosphere.
Partner with the visual merchandising team and execute merchandising standards and marketing strategies.
Recruit, hire, train, and retain Associates who can achieve sales targets while maintaining a cheerful, stimulating environment.
Communicate expectations for customer experience, visual merchandising, and operational execution.
Build a culture of continuous growth and accountability, and encourage Associates’ development.
Hold Associates accountable for customer-centric selling behaviors, individual sales contributions, and overall store performance.
Deliver timely training and constructive feedback, conduct mid-year and annual reviews, and build morale by celebrating successes.
Develop strategic plans to generate sales and increase key performance indicators (KPIs), and use KPI analysis to make real-time business decisions.
Establish in-store event goals and, with Home Office, assess event sales and traffic impact and return on investment.
Connect consistent delivery of the customer experience with sales goal achievement.
Ensure the team has the product knowledge, selling skills, and engagement methods needed to create an effective in-store experience.
Share customer insights about product assortment and constructive feedback about events and visual merchandising or product presentation with Home Office partners.
Keep Associates informed about company policies and promotions and ensure they use resources effectively.
Evaluate sales, staffing, and payroll budgets; align daily operations and schedules with business needs and the customer experience.
Protect company assets through loss prevention training and protocols, maintain safety standards, follow company policies, and manage store supply inventory.
Delegate tasks effectively and ensure the sales floor is stocked and visually merchandised, Associates remain customer-focused, and the store atmosphere reflects Toys“R”Us.