Store Manager, Retail Pop Up - Charlotte NC

King Arthur Baking Company•Boulder, CO

6d•Onsite

About The Position

The Store Manager for our King Arthur Baking Store in Charlotte, NC is a dynamic leader, passionate about retail customer service and able to drive results. They are responsible for overseeing the daily operations of the retail pop-up. The Store Manager blends business acumen and operational knowledge to drive retail results while building a high-performing team. They achieve sales and profitability goals while delivering exceptional customer experience. The Store Manager leads a team of employees, manages store operations, and develops strategies to improve overall business performance.

Requirements

Progressive retail experience with at least 2-3 years in a supervisory or management role
Demonstrated success in driving sales, managing operations and developing high performing teams
Proficient in POS systems and MS Office Suite (Word, Excel, Outlook)
We value those who can demonstrate capability and articulate how prior experiences will help them transition into this role
Leadership: Inspires, guides, and motivates the team to achieve high performance, fostering a positive and productive work environment through effective communication, delegation, and conflict resolution.
Results driven: Consistently achieves and exceeds performance targets by setting clear goals, demonstrating accountability, and proactively addressing challenges to drive business success.
The environment can be fast paced, requiring the ability to multitask and manage multiple priorities effectively.
Team collaboration: Ability to work collaboratively with cross-functional teams (such as marketing, merchandising, operations) to achieve store and baking school goals.
Relationship-building: Builds and maintains strong, positive relationships with customers, employees, and community stakeholders to foster loyalty and drive store success.
Financial acumen: Strong financial knowledge and skills, ability to analyze financial reports to identify sales and expense trends, variances, and opportunities for improvement.
Passion for baking
Enthusiasm for retail and customer centric mindset
Ability to stand and walk for extended periods (up to 8 hours or more per shift)
Frequent use of hands for grasping, reaching, pushing, pulling, and handling merchandise
Ability to lift and carry up to 25 pounds independently (heavier lifting may require team assistance)
Frequent bending, stooping, kneeling, and climbing step ladders
Visual acuity to read labels, pricing, and product information
Ability to speak clearly and hear customer and team communication in a busy retail environment
Capacity to work in a fast-paced, sometimes noisy or crowded environment
The role is performed primarily in a retail store setting, which may include sales floor, back stockroom, and office areas
Exposure to a moderate to high level of noise, including customer conversations, equipment, and music
Requires the ability to work in a fast-paced, customer-facing environment with frequent interruptions
Flexibility to work a varied schedule, including weekends, evenings, holidays, and during peak retail seasons
Exposed to ingredients that may include common food allergens
Understand that safety is the responsibility of everyone at the organization
Responsible for providing a safe and ergonomically sound work environment, identifying unsafe conditions and correcting these conditions immediately
Engage in safety and compliance training programs and encourage 100% team participation in same

Responsibilities

Ensure an exceptional customer experience that reflects KABs mission to inspire and share the joy of baking by consistently delivering outstanding customer service, managing a highly motivated team, and fostering a welcoming and inclusive store environment.
Develop and implement plans to drive topline sales and profitability; inspire team to achieve sales plans.
Hire, train, and motivate the temporary retail team to deliver excellent customer service and meet performance expectations.
Provide daily direction, performance feedback, and on-the-floor coaching.
Oversee daily operations, including inventory receiving and restocking, opening and closing procedures, cash handling, and maintenance of POS systems.
Collaborate with the Director of Retail Expansion, Retail Supply Planner, and Merchandising & Visual Merchandising teams to ensure the store is fully stocked and aligned with KAB merchandising guidelines.
Manage payroll and expense budgets while building and optimizing the retail team schedule to align with business needs and service standards
Support delivery of training across product knowledge, baking knowledge, company values, sales, and customer service; hold self to high level of knowledge in these areas.
Engage with the local community and promote the store through local outreach and events.
Manage store retail team