Store Manager - Diesel Aventura

OTB Spa•Aventura, FL

2d•$90,000 - $100,000

About The Position

The Store Manager is the business owner of store results, accountable for delivering sales and profitability targets while bringing Diesel’s brand identity to life in every client interaction. The role leads commercial results, client development, team leadership, visual and operational standards, and compliance with company policy and local labor law. The Store Manager develops a high-performing team, sets service standards, cultivates lasting client relationships, and acts as the primary link between the store and headquarters or regional partners in merchandising, HR, operations, and marketing. The position calls for entrepreneurial commercial judgment alongside disciplined execution of brand and corporate guidelines. The Store Manager develops sales and financial plans, monitors KPIs and expenses, manages staffing and payroll, recruits and trains associates, and oversees customer experience, store operations, merchandise standards, and visual presentation. Flexible availability, including weekends, holidays, and early or late shifts as needed, is required.

Requirements

At least 5 years of experience in retail management or a related role.
Excellent verbal and written communication skills.
Strong customer-service skills.
Proficiency with Microsoft Office Suite or related software.
Strong project-management skills and ability to prioritize in a fast-paced environment.
Flexible availability, including weekends, holidays, and early or late shifts as needed.
Financial management experience.
Ethical conduct and ability to lead by example.
Learning orientation and ability to train and teach.
Performance-management skills.
Leadership skills and comfort having difficult conversations.
Elevated market awareness and networking skills.

Nice To Haves

Experience in retail, luxury retail, or a service-oriented organization.
Previous client book.

Responsibilities

Maintain a full understanding of the business strategy and take action to achieve sales and financial goals and targets.
Build a store strategy and annual action plan outlining expected sales and financial achievements.
Communicate and track store sales and KPIs, providing context and rationale for results.
Review store schedules weekly to ensure appropriate coverage and payroll management.
Achieve expense budgets by monitoring and controlling expense items; review monthly profit and loss reports and develop expense-control action plans as needed.
Participate in store operations, including recruiting and training associates, coordinating store logistics, and ensuring the store is fully operational.
Foster an inspiring environment for engagement and learning that empowers employees to realize their potential.
Recruit, develop, and manage the performance of the team; identify team members’ strengths and development areas.
Ensure the team is trained in job responsibilities, business objectives, strategies, policies, and procedures.
Train staff in customer-service standards and ensure a high-quality customer experience and clientele processes.
Lead and follow up on the clientele program, develop long-term client relationships, and grow the customer database.
Ensure CRM is delivered according to company standards and work with the supervisor and store team to resolve customer issues satisfactorily.
Apply Home Office store-operation policies and procedures to maximize efficiency and protect business integrity.
Manage staff floor coverage and productivity using scheduling tools; manage headcount and payroll budgets and plan schedules to maximize business potential.
Maintain a clean, organized, and well-maintained store.
Ensure accuracy in POS transactions, cash handling, and banking procedures; train staff in POS transactions and follow banking and accounting policies.
Lead and monitor merchandise standards in line with company direction.
Analyze business and product reports daily, weekly, and monthly to understand and respond to business and merchandising changes.
Manage slow- and best-selling products in collaboration with the company to address commercial store needs.
Partner with the visual associate to manage merchandising and maximize sales.
Implement and maintain visual standards, guidelines, criteria, quantities, and product and display presentations.