Store Manager 1509

Hibbett•Cleveland, OH

5d•$17 - $20•Onsite

About The Position

The Store Manager oversees the store’s sales efforts and overall operations to promote efficiency and profitability. The role upholds organizational policies, goals, and standards while leading the sales team toward its targets. The Store Manager communicates with the District Sales Manager and Store Support Center to support business initiatives and growth, and represents the company professionally to employees, customers, and the community. The manager is knowledgeable about the store’s product areas and is committed to excellent customer service and merchandise promotion. The role manages store assets, sales, inventory, expenses, payroll, and scheduling. It leads, trains, and develops employees, ensures departmental responsibilities and standards are met, maintains store security, supports asset protection, and carries out marketing and advertising plans. The Store Manager monitors competition and community events for potential business opportunities and protects company assets and financial information by ensuring effective internal controls. The Store Manager supervises Sales Associates, Hub Drivers, Assistant Managers, Managers in Training, and subordinate supervisors. Supervisory duties include recruiting, interviewing, hiring, training, assigning and directing work, evaluating performance, rewarding and disciplining employees, and resolving complaints and problems.

Requirements

Bachelor’s degree in business or a related field, or equivalent experience.
Experience working in a retail environment; footwear and athletic apparel experience is preferred.
Experience managing and developing a sales team.
3–5 years of customer service experience.
3 or more years of management experience.
Excellent interpersonal and communication skills.
Ability to work in a fast-paced environment.
Analytical thinking and demonstrated business acumen.
Ability to solve problems and manage multiple tasks and priorities.
Strong commitment to customer service.
Strong leadership skills.

Nice To Haves

Retail experience in footwear and athletic apparel.

Responsibilities

Drive store sales and sales goals, with a consistent focus on company growth.
Manage and control company assets by overseeing the designated store.
Direct the store’s sales efforts and train and mentor associates in sales strategies and skills.
Monitor sales statistics, inventory, and expenses that contribute to profitability.
Consult and collaborate with the District Sales Manager on policies, goals, and procedures.
Direct staff to ensure responsibilities and standards are completed in each department.
Mentor and develop Sales Associates, Assistant Managers, and Managers in Training.
Recruit, hire, train, discipline, and evaluate personnel.
Manage store payroll and scheduling to meet labor goals.
Maintain store security and partner with Asset Protection to prevent theft and reduce shrink.
Communicate inventory movement to the District Sales Manager and drive inventory goals and strategies.
Implement marketing and advertising plans and stay informed about customer trends.
Monitor competitors, new ideas, and community events for potential opportunities.
Provide outstanding customer service, including assisting customers as they enter and helping multiple customers during peak periods.
Protect company assets and financial information by ensuring the accuracy and effectiveness of internal controls and reporting potential fraud risks to management or appropriate officials.
Oversee and coordinate the work of subordinate supervisors and non-management employees.
Plan, assign, and direct employee work; appraise performance; reward and discipline employees; and address complaints and resolve problems.