Full Time Store Manager - Hourly

Outerknown•El Segundo, CA

22h

About The Position

The Store Manager role is responsible for the day-to-day operations of their store location, with a concentration in sales goals & KPIs, customer service, visual merchandising, and team building. The main purpose of this role is to deliver a consistent and positive customer experience that results in top-line sales growth and profitability. This includes identifying business needs and partnering with the Sr. Retail Operations Manager to develop strategic plans to meet those needs and increase sales. The Store Manager must have a detailed focus on controllable variables to drive store KPIs and motivate staff daily.

Requirements

Minimum of three (3) years of experience as a Store Manager.
Proven dedication and loyalty to their brands.
Proven ability to drive sales results.
Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business.
Skilled at delivering thoughtful and appropriate positive and developmental feedback.
Seeks feedback from business partners and cultivates an environment that encourages open conversation around opportunities to personally develop.
Comfort in making decisions and mediating conflict within a team environment.
Ability to address complex issues and allocate time to execute multiple tasks and change priorities.
Exceptional interpersonal, communication, and customer service skills.
Ability to identify top talent and train/develop/retain great people.
Experience creating schedules and managing time & attendance.
Proficient in Windows-based software such as Excel, Word, and Outlook.

Nice To Haves

Experience with Shopify is a plus.

Responsibilities

Building and managing a high-performing sales team, fostering a culture of collaboration and accountability.
Providing exceptional customer service, including responding to inquiries, addressing concerns, and resolving issues in a timely manner.
Understanding company set KPIs and identifying strategies when performance standards are not met.
Reviewing reports on sales performance and market trends.
Setting goals, tracking progress, and holding sales representatives accountable for meeting objectives.
Developing and maintaining relationships with prospect/established customers and partners.
Creating and executing recruitment strategies that will attract top talent to the company.
Creating sales strategies to achieve targets/goals.
Attending and/or initiating events outside the four walls of our stores to showcase the brand and either operate a short-lived pop-up shop or host an event.
Communicating clearly and effectively with retail business partners, sharing the state of the business, updates on their team, ideas for consideration, opportunities, and successes.
Mentoring and coaching sales representatives to improve their performance and help them achieve their goals.
Collaborating with other departments, such as marketing and operations, to ensure company-wide alignment and success.
Supervising inventory management, including overseeing all aspects of inventory control such as regular cycle counting, monitoring stock movements, and executing inventory audits.
Developing operational strategies to help develop efficient processes and procedures that increase productivity, minimize waste, and reduce costs.
Maintaining a safe working environment, ensuring compliance with all safety regulations and procedures.
Partnering with Sr Retail Operations Manager to streamline standard operating procedures to allow more time to focus on customer service and sales.
Balancing store needs with company needs such as Ship From Store orders, events, inventory consolidations etc.
Building team schedules that support the needs of the business and align with payroll budgets.
Maintaining cleanliness standards on the sales floor and in back of house, keeping things well organized, presentable, and free of clutter, dust & grime.
Being cognizant of operational budgets when ordering supplies and other store needs.
Following all visual merchandising standards and strategies set in place by larger retail team.
Training and communicating current collection knowledge to build trust, enhance customer experience, and increase sales.
Implementing training programs for employees, identifying with a focus on different product launches and brand initiatives.
Assessing business by division and category to better understand your store’s strengths and opportunities and developing priority focuses for your team based on product performance.
Partnering with Sr Retail Operations Manager to develop store-based product specific focuses to target category or style specific sales.
Developing a deep understanding of how the product assortment supports the brand mission.
Encouraging staff to try on new products so they can better assist customers find what will work best for them and increase store conversion rate.