Store Manager - Alexandria, VA

Petco Animal Supplies Stores•Alexandria, VA

4d•$23 - $37•Onsite

About The Position

As a Store Manager, you are the owner of the business for your Pet Care Center. You are fully accountable for day-to-day operations, team leadership, customer experience, and store performance ensuring the location operates safely, efficiently, and in alignment with Petco standards. This role requires a hands-on leader who can balance people leadership, operational execution, and business results while setting the tone for culture, accountability, and service excellence.

Requirements

2+ years of management experience (retail leadership preferred).
Strong people leadership, coaching, and talent development skills.
Solid business, financial, and operational acumen.
Excellent communication, problem-solving, and organizational abilities.
A genuine passion for pets and customer service.
High school diploma or GED preferred.

Nice To Haves

Completion of Petco leadership development programs may be required for internal candidates.

Responsibilities

Own the safety, care, and well-being of pets and pet parents within the Pet Care Center.
Ensure all policies, procedures, and safety standards are executed consistently and without exception.
Create a clean, safe, and welcoming environment that reflects Petco’s commitment to responsible pet care.
Lead with integrity and sound judgment in all decisions impacting pets, customers, and partners.
Build, lead, and develop a high performing, engaged team that delivers exceptional service.
Set clear expectations, provide ongoing coaching, and hold partners accountable for results and behaviors.
Create a culture of inclusion, teamwork, and trust where partners feel supported, recognized, and motivated.
Lead visibly from the sales floor, modeling Petco’s selling behaviors and service standards.
Own total store performance, including sales results, labor productivity, expense control, and operational execution.
Translate company strategy into clear store priorities and daily execution plans.
Analyze sales and operational data, identify trends, and take decisive action to drive results.
Plan and manage labor schedules to meet business needs while supporting customer experience.
Execute merchandising, inventory, and promotional standards with precision and consistency.
Serve as Leader on Duty, making timely decisions and resolving issues to keep the business moving forward.
Act as the single point of accountability for store performance, compliance, and culture.
Ensure the store is opened and closed according to security and safety procedures.
Protect company assets through strong inventory control, shrink awareness, and loss prevention practices.
Ensure all administrative, payroll, and operational tasks are completed accurately and on time.
Maintain store appearance, cleanliness, and brand standards at all times.
Recruit, hire, onboard, and develop talent aligned to store needs and volume.
Lead performance management, coaching, and development conversations.
Build a sustainable talent pipeline and succession plan appropriate to store size.
Address performance or conduct concerns promptly and professionally.