(USA) Store Manager - Supercenter
About The Position
The Store Manager is responsible for directing the management team and associates in facility operations, merchandising, and company direction. This role involves supervising and developing staff in a dynamic environment, potentially facing challenges such as high turnover, engagement issues, and competitive markets. The Store Manager upholds the company's Open Door Policy by addressing associate concerns, researching issues, and ensuring consistent resolution across managerial levels. They also ensure compliance with company policies and procedures, manage relationships with officials, and oversee asset protection, safety, and quality assurance. The Store Manager initiates and participates in community outreach programs, acting as a company representative and championing company programs and sustainability efforts. They drive financial performance by achieving sales and profit goals, controlling expenses, and developing strategic business plans. The role involves modeling and enforcing customer service standards, driving sales through effective merchandise presentation and inventory management, and ensuring the success of the Academy training environment and store standards. The Store Manager provides overall direction by analyzing business objectives, developing strategies, and managing resources. They also develop and implement strategies to attract and maintain a skilled workforce, cultivate an environment of integrity and ethics, and leverage partnerships to achieve business goals. Key values include respecting the individual by building high-performing teams, embracing differences, and creating a culture of belonging, as well as acting with integrity by upholding ethical standards and holding oneself and others accountable. The role also emphasizes serving customers by delivering results, putting the customer first, and making data-driven decisions, while striving for excellence by displaying curiosity, taking calculated risks, and driving continuous improvement.
Requirements
- Bachelor's Degree and 2 years general management experience, including financial accountability and 4 years’ experience supervising at least 50 nonexempt and at least 5 exempt associates/employees, including performance management, mentoring, hiring, and termination; OR 4 years general management experience, including financial accountability and 4 years’ experience supervising at least 50 nonexempt and at least 5 exempt associates/employees, including performance management, mentoring, hiring, and termination.
- Successful completion of all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.).
Nice To Haves
- Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University
- Experience as a Store Manager in a low complex store OR 1 year experience as a Store Manager in a medium complex store OR 2 years experience as a Store Manager in a high volume retail store
- Running a fresh or dry grocery area
Responsibilities
- Develops, communicates, and leverages a strategic vision aligned with company, market, and local plans and tactics to direct the management team and associates in facility operations, merchandising, and company direction.
- Provides supervision and development opportunities for management and hourly associates.
- Upholds the company's Open Door Policy by meeting with associates, listening to concerns, researching issues, leveraging resources, reviewing policies, and teaching consistency in responsiveness and resolution.
- Ensures compliance with company policies and procedures by anticipating and responding to compliance issues, navigating challenging compliance requirements, developing relationships with officials, and maintaining quality assurance standards.
- Initiates, directs, and participates in community outreach programs, encouraging and supporting associates and managers in serving the community and establishing relationships with key individuals or groups.
- Drives the financial performance of the facility by ensuring sales and profit goals are achieved, controlling expenses, interfacing with market teams to drive margins, and developing plans to correct deficiencies.
- Models, enforces, and provides direction and guidance to associates and managers on proper customer service approaches and techniques.
- Drives sales in the facility by accounting for dynamic indicators, ensuring effective merchandise presentation, and budgeting and forecasting sales.
- Ensures the success of the Academy training environment and store standards by meeting requirements, creating an engaging environment, integrating Academy associates, and engaging trainees.
- Provides overall direction by analyzing business objectives and customer needs, developing strategies, determining resource requirements, and evaluating operational processes.
- Develops and implements strategies to attract and maintain a highly skilled and engaged workforce by recruiting, selecting, and developing talent.
- Cultivates an environment where associates respect and adhere to company standards of integrity and ethics.
- Develops and leverages internal and external partnerships and networks to maximize the achievement of business goals.
- Builds high-performing teams, embraces differences, creates a workplace where associates feel seen, supported, and connected.
- Attracts and retains the best talent, empowers and develops talent, and recognizes others' contributions and accomplishments.
- Maintains and promotes the highest standards of integrity, ethics, and compliance.
- Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
- Delivers results while putting the customer first, considering and adapting to how, where, and when customers shop.
- Makes decisions based on data insights and analysis, balancing short and long-term priorities.
- Displays curiosity and a desire to learn, takes calculated risks, demonstrates courage and resilience, and encourages learning from mistakes.
- Drives continuous improvements, adopts and encourages the use of new technologies and skills, and supports others through change.
Benefits
- Medical coverage
- Vision coverage
- Dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- PTO (including sick leave)
- Parental leave
- Family care leave
- Bereavement
- Jury duty
- Voting leave
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Tuition, books, and fees completely paid for by Walmart through Live Better U for eligible associates
- Performance-based bonus awards
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What This Job Offers
Job Type
Full-time
Career Level
Manager
