Store Manager - Houston, TX

Portland Leather Goods•Houston, TX

1d•Onsite

About The Position

We are seeking passionate retail leaders to manage our Houston, TX location at Memorial City Mall. As a Store Manager, you will be responsible for the total relationship between Portland Leather Goods' retail store/eCommerce platform and its Customers. You will implement the vision and strategy, fostering a customer-first, customer-centric mindset and unifying how all customers view Portland Leather Goods. Your primary focus will be on driving the customer experience to ultimately lead to revenue and profits. This is a full-time position, working up to 40 hours a week, including weekends, with potential for additional hours during peak seasons.

Requirements

High school diploma or higher
Minimum of 3 years' experience in retail, store operations, and customer experience
Possesses a true passion for customer success
Excellent leadership and motivational skills; must excel at providing direction
Excellent communication, organizational, leadership, and time/project management skills
Flexibility in scheduling to meet customer needs with a short turnaround
Ability to move merchandise with appropriate equipment to and from backroom and sales floor
Ability to place and arrange items on all shelves and racks
Ability to climb and descend ladders while carrying merchandise
Ability to lift 30 pounds or more with assistance
Ability to be on your feet for a minimum of 8 hours per shift and to continuously move around all areas of the store
Ability to stand, walk, kneel, or balance for a duration of time
Ability to read and comprehend instructions, reports, and information on computer/register screens as well as input information into computer

Responsibilities

Recruit, hire, train, develop and motivate your Team.
Achieve sales volume and productivity goals by developing and executing a business plan.
Ensure Teammates are delivering outstanding customer service by teaching, coaching, and leading by example.
Ensure merchandising and presentation standards are met.
Build long-lasting relationships and create a lifetime customer following by actively staying on the Customer's journey/agenda.
Ensure accurate inventory management and achieve shrinkage goals.
Identify, organize and execute partnership and events furthering the goals of store customer acquisition goals.
Contributes to an environment of total customer satisfaction by making the Customer's needs the first priority.
Exerts maximum effort to achieve store sales projections.
Identify, conduct, and implement Training and Learning & Development strategies and programs.
Manages the sales floor.
Maintains daily focus among all Teammates on Customer first interactions.
Enforces all policies and procedures to assure store profits by controlling markdowns, store expenses, and payroll.
Delivers sales and technology training and store meetings.
Understands and enforces all store policies and practices.
Protects the Company's interests at all times.
Learn all features and benefits of the merchandise.
Provides expert knowledge regarding quality, value, and services.
Projects a positive, enthusiastic attitude to inspire and motivate others to achieve store goals.
Encourages and promotes a cooperative, teamwork environment.
Investigates and handles customer complaints quickly, efficiently, and courteously.
Manages the implementation and administration of all merchandise and advertising programs, merchandise displays, and inventories as directed.
Maintains a complete knowledge of all Portland Leather Goods promotions.
Supervises all personnel.
Assists in store maintenance, both inside and outside, by delegating or performing these duties.
Performs other duties as assigned.