Store Manager - Kay Jewelers - Barton Creek Square

Signet Jewelers • Austin, TX

1d • Onsite

About The Position

At Kay Jewelers, we are dedicated to helping customers Celebrate Life and Express Love. As a Store Manager, you will lead the day-to-day operations of a single store, striving to achieve all sales, profitability, customer satisfaction, inventory control, brand representation, and team member growth and development goals. You will champion a People First store environment that promotes diversity and inclusion, fostering lifetime relationships with customers and delivering a best-in-class customer experience through personal selling, leadership, and coaching.

Requirements

• Minimum of 2 years of college preferred
• At least 3 years of retail sales experience, OR 2 years retail sales experience plus a minimum of 1-year retail management experience.
• Advanced Communication skillset, both written and verbal.
• Proficient with computers, with advanced proficiency in MS Office and other related business, technology, and communication tools.
• Strong interpersonal skills to build effective employee and customer relationships.
• Advanced presentation skills to provide effective team member training and excellent customer presentations.
• Strong problem solving and conflict management skills to support internal and external customers.
• Ability to present themselves in a professional manner while communicating via email, social media, video conference, telephonic and text.
• Ability to plan and organize tasks to meet deadlines and expectations.
• Ability to work independently without immediate supervision.
• Ability to effectively set priorities, develop a plan to meet goals and expectations and to effectively delegate to others for the success of the team.
• Ability to understand and thoroughly explain detailed information.
• Reliable and dependable.
• Regularly required to communicate with and comprehend others.
• Regularly requires the employee to stand, to reach with hands and arms, and to move between display cases to handle and/or feel merchandise.
• Ability to lift and/or move up to 10 pounds.
• Visual acuity sufficient to discern differences in quality of gemstones with or without the aid of a jeweler’s loupe.
• Consistent regular scheduled attendance is considered an essential function of this job.

Nice To Haves

• Specialty retail or jewelry experience preferred.
• Diamond Council of America (DCA) certified candidates preferred.
• Bilingual skills are a plus.
• Preference will be given to candidates with specialty retail or jewelry experience.
• Preference will be given to candidates that are Diamond Council of America (DCA) certified.

Responsibilities

• Lead the day-to-day operations of a single store to achieve all sales, profitability, customer satisfaction, inventory control, brand representation, and team member growth and development.
• Champion a People First store environment that promotes diversity and inclusion.
• Foster lifetime relationships with customers and deliver a best-in-class customer experience through personal selling, leadership, and coaching.
• Communicate performance expectations and ensure all team members understand the impact of their performance on company success.
• Coach and develop store staff to instill understanding of brand image and ensure consistent representation of the brand.
• Support and communicate the strategic relevance of corporate initiatives and execute corporate plans.
• Ensure team members, and self, deliver an exceptional customer experience every time through training, customer outreach, communication and clear expectations.
• Empower team members to respond to and resolve customer issues within established parameters.
• Drive a high level of customer service through follow-up and customer outreach.
• Attain sales projections and sales quotas and develop strategies to maximize personal and team members sales potential.
• Observe operations to identify successes and opportunities for improvement, recognizing strengths and identifying root cause of operational problems.
• Coach the store staff to address and correct operational problems.
• Review and analyze reports, identifying trends, opportunities, and available resources to develop plans to address issues.
• Keep management informed of competitor marketing, merchandising, and payment programs.
• Advise management on new or changing merchandise and services needs and excesses.
• Implement initiatives that will change behaviors to produce results.
• Collaborate with other Store Managers to foster an environment of open communication, collaboration, efficient use of resources, and accomplishment of shared objectives.
• Motivate, persuade, and influence the actions of others.
• Select and develop talent to drive store growth.
• Provide a compelling onboarding experience and ongoing coaching and development in operations, sales techniques, customer service, product knowledge, inventory control, and visual merchandising.
• Communicate performance expectations, set actionable goals for self and others, and monitor progress and performance against desired behaviors.
• Maintain open communication with team members and management, encouraging participation and idea sharing.
• Maintain accuracy of team member data in system records.
• Establish a positive, professional work atmosphere where team members can bring their full self to work and want to do their best.
• Ensure all team members, guests, and vendors are treated with respect and valued for their contribution.
• Respond promptly and accurately to all management directives, requests for merchandise transfers, inventories, and requests for information.
• Maintain the neatness and cleanliness of the location to represent the banner.
• Ensure compliance with Company policies and practices.
• Achieve outstanding sales performance and increase profit margins by controlling discounting, expenses, payroll, and repair departments.
• Perform additional duties and projects as assigned.

Benefits

• Signet Jewelers is an equal opportunity employer committed to promoting diversity of all levels of employees.
• Signet maintains an online registry system to encourage all interested employees to apply for careers in the management positions listed in this registry, and to ensure equal opportunities for advancement to all Signet employees.
• We particularly encourage women and minorities who are interested in management opportunities at Signet to participate in this program and use this online registry system to express your interest in a management position.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees