Vans: Store Manager - Outlets at San Clemente

Vans•San Clemente, CA

About The Position

The Store Manager is the strategic leader of a Vans store, responsible for driving business performance, delivering an exceptional customer experience, and cultivating a high-performing, inclusive team culture. The role champions brand values and operational excellence, directly impacting profitability, team development, and customer satisfaction. It is suited to a dynamic, people-focused leader who thrives in a fast-paced retail environment and is passionate about building strong teams and memorable customer interactions. The Store Manager models customer service and selling behaviors, leads store teams toward sales goals, and oversees people management, store culture, coaching, and training. The role also manages store operations, visual merchandising, inventory, customer escalations, and community engagement while upholding company policies, safety standards, and operational procedures.

Requirements

3–5 years of related professional or retail management experience.
Ability to drive results through store teams and exceed sales and profit goals.
Skill in coaching, motivating, and building high-performing, diverse teams.
Strong verbal and written communication skills, including the ability to influence across all levels.
Solution-oriented and flexible approach in a fast-paced, dynamic retail environment.
Ability to work independently, manage shifting priorities, and meet business expectations.
Comfort using word processing, spreadsheets, and retail software tools.
Ability to stand and move throughout the store for extended periods and perform physical tasks such as bending, reaching, squatting, climbing ladders, and lifting light to moderate weight, with or without reasonable accommodation.

Nice To Haves

Undergraduate or graduate degree; valued but not required.

Responsibilities

Model exceptional customer service and selling behaviors, fostering a consumer-centric mindset and elevating the in-store experience.
Partner with store leaders and associates to achieve and exceed sales goals, monitoring progress against key performance indicators.
Model brand-specific service standards and selling behaviors to encourage authentic customer engagement.
Lead people-management activities, including providing input and making decisions related to recruitment, hiring, onboarding, performance evaluations, promotions, and terminations.
Monitor and shape store culture to align with company values and maintain a positive team environment.
Provide coaching, feedback, and training in customer service, product knowledge, brand identity, and operational excellence.
Assess customer interactions and the overall in-store experience, resolving escalated customer concerns professionally and with sound judgment.
Manage store operations, including scheduling, expense control, loss prevention, audits, and reporting.
Ensure visual merchandising standards are met and inventory is maintained through proper shipping and receiving procedures.
Support store marketing events and community engagement initiatives to drive traffic and brand awareness.
Promote accountability, creativity, continuous learning, and collaboration by sharing best practices.
Uphold company policies, safety standards, and operational procedures.
Demonstrate inclusive practices that honor diverse backgrounds, skill sets, and lived experiences while reflecting VF Values and brand identity.