Store Manager- Duncan

CNG Holdings•Duncan, OK

1d•Onsite

About The Position

The Store Manager leads the daily operations and profitability of one or more retail locations affiliated with Check ‘N Go, Allied Cash, or Cash Store. The role is accountable for site operations, sales, customer service, cash handling, regulatory compliance, and store-level leadership. The Store Manager supports staff development and training, maintains schedules, and may serve as the on-site lead for one or more Assistant Store Managers. The position requires travel to stores in the assigned district, potentially to neighboring districts and overnight, using a personal vehicle.

Requirements

High school diploma, GED, or equivalent experience.
At least 2 years of experience in sales, customer service, and cash handling.
Exceptional customer service, active listening, and verbal and written communication skills.
Proficiency in Microsoft Office programs.
Ability to multitask, prioritize, work autonomously, and provide store-level leadership.
Must have reliable personal transportation that complies with company policy; public transportation and transportation from family or friends do not qualify.
Must maintain a valid driver's license and valid automobile insurance while employed.
Ability and willingness to consistently embrace the company’s core values of accountable, inclusive, transparent, and focused.
Ability to lift up to 50 pounds, with or without reasonable accommodations.
Ability to travel to all stores in the assigned district using a personal vehicle; travel to neighboring districts and overnight travel may be required.
Must work assigned shifts as scheduled.

Nice To Haves

At least 1 year of supervisory experience.

Responsibilities

Present customers with options from the product and service portfolio that meet their needs, and educate them about those options.
Listen actively to customers, clarify information, and address or de-escalate complaints; escalate unresolved issues to the District Director of Operations or Corporate Office.
Respond professionally and accurately to customer questions, applications, requests, sales, courtesy calls, and collection calls in accordance with regulations, procedures, and district or region expectations.
Handle and count currency, cash, and coins; manage the cash drawer and deposits; move cash between the secure safe and drawer; and, when required, make bank deposits or pick-ups.
Balance daily batch receipts against store sales reports and help resolve over/short discrepancies.
Perform customer verifications to validate information provided.
Process transactions accurately and according to company policy, including loans, check cashing, and Net Spend.
Comply with federal and state regulations and company policies and procedures; complete compliance training and quarterly I Agree requirements on time.
Coordinate store operations, development, and training to help achieve metric targets.
Maintain the store staff schedule and help cover other stores within the district.
Support store staff in providing excellent customer service and upholding the sales culture.
Assist the District Director of Operations with recruiting, selecting, and onboarding Assistant Store Managers in the district.
Travel to stores throughout the assigned district and, as requested, neighboring districts; overnight travel may be required.
Work assigned shifts as scheduled.
Perform other duties as assigned.