Store Manager- Duncan

CNG Holdings, Inc.•Duncan, OK

About The Position

The Store Manager oversees the daily operations and profitability of one or more retail locations operated by Check ‘N Go, Allied Cash, or Cash Store, brands within CNG Holdings, Inc. The role is accountable for site operations, sales, customer service, and store-level leadership. The manager serves and educates customers about available products and services, handles customer inquiries and complaints, processes transactions, and ensures compliance with company policies and federal and state regulations. The Store Manager coordinates store operations, staff development, training, scheduling, and performance against store metrics. The position may lead one or more Assistant Store Managers and supports recruiting, selection, and onboarding of Assistant Store Managers in the district. The role requires travel among stores in the assigned district using a personal vehicle, and may involve travel to neighboring districts and overnight stays. CNG describes its mission as helping and educating customers while building long-term relationships, and identifies its core values as inclusive, transparent, accountable, and focused.

Requirements

High school diploma, GED, or equivalent experience.
At least 2 years of experience in sales, customer service, and cash handling.
Exceptional customer service, active listening, and verbal and written communication skills.
Proficiency in Microsoft Office programs.
Ability to multitask, prioritize, work autonomously, and provide store-level leadership.
Must have reliable personal transportation meeting company policy; public transportation and transportation from family or friends may not qualify.
Must maintain a valid driver’s license and valid automobile insurance while employed.
Ability and willingness to consistently embody the company’s values of accountability, inclusivity, transparency, and focus.
Must be able to travel to all stores in the assigned district using a personal vehicle.

Nice To Haves

At least 1 year of supervisory experience is preferred.

Responsibilities

Present and explain product and service options that meet customers’ needs.
Listen actively to customers, confirm or clarify information, and address or de-escalate complaints.
Escalate customer issues to the District Director of Operations or Corporate Office when unable to resolve them directly.
Respond professionally and accurately to general questions, applications, requests, sales, courtesy calls, and collection calls in accordance with regulations, procedures, and district or region expectations.
Handle and count currency, cash, and coins; manage the cash drawer and deposits; move cash between the secure safe and cash drawer; and perform other cash-handling tasks, including bank deposits or pickups as needed.
Balance batch receipts against store sales reports at the end of the day and help resolve over/short discrepancies.
Verify customer information.
Process transactions accurately and according to company policy, including loans, check cashing, and NetSpend transactions.
Comply with federal and state regulations and company policies and procedures.
Complete compliance training and quarterly I Agree requirements on time.
Coordinate store operations, development, and training to support achievement of metric targets.
Maintain the store staff schedule and help cover other stores within the district.
Support store staff in delivering excellent customer service and embracing the sales culture.
Assist the District Director of Operations with recruiting, selecting, and onboarding Assistant Store Managers in the district.
Travel to stores within the assigned district using a personal vehicle; travel to neighboring districts and overnight travel may be required.
Work assigned shifts as scheduled.
Perform other duties as assigned.