Store Manager, The Crossing Clarendon - Full Time

bluemercury•Arlington, MA

8d•$22 - $38•Onsite

About The Position

Bluemercury is a leading luxury beauty destination with 178 locations nationwide, pioneering a client-first service model that emphasizes hyper-personalized, high-quality beauty interactions. The company offers a curated product assortment across various categories and aims to help individuals discover their unique selves. Bluemercury remains committed to its original intent to serve people and embrace its purpose to be the ultimate specialist in the beauty of every individual.

Requirements

Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
Strong interpersonal and communication skills; ability to connect up and down the organizational ladder to share knowledge.
Passion for beauty and staying updated with the latest trends and products.
Flexible availability, including days, evenings, Saturdays, and holidays.
Critical thinking, strategic partnerships, inspirational leadership.
Strong interpersonal skills and ability to communicate and share knowledge.
Resourceful and able to adapt quickly to changing priorities.
2-3 years of retail management experience is required, beauty industry preferred.
Advanced authority and expertise in successful retail team leadership required.

Responsibilities

Facilitate consistent team and individual communication to ensure collective knowledge.
Share the brand vision and business challenges, empower the team, and hold them accountable to high standards.
Exemplify the client-first service model in all interactions, personalize relationship building, and drive for results with insight and intuition.
Analyze the business, develop strategies to drive KPI success, delegate, and celebrate progress towards goals. Create and execute store-level event strategies to drive incremental sales.
Utilize coaching skills, empathy, performance management, and continuous improvement strategies to involve direct reports in their success. Proactively self-learn and collaborate with the team to cultivate a growth mindset.
Build relationships to plan for and recruit a talent bench, including succession planning.
Execute all operational tasks with proficiency, advocate for knowledge-sharing and teamwork to support effective scheduling, inventory control, cost minimization, and profitability.
Build and maintain strong, personalized relationships with customers, providing a welcoming and inclusive atmosphere.
Possess extensive knowledge of beauty products and continuously update knowledge on the latest products and trends.
Offer tailored product recommendations based on individual client needs, preferences, and skin types. Conduct product demonstrations and provide application tips.
Drive sales through effective communication of product benefits and promotions. Encourage repeat business by informing customers about loyalty programs and upcoming events.
Assist in stock management, ensuring product availability, and maintaining an organized and visually appealing store environment.
Participate in and occasionally lead in-store beauty workshops.
Collect customer feedback on products and services, providing insights to the management team for continuous improvement.