Store Manager, The Crossing Clarendon - Full Time

Macy's•Arlington, VA

7d•Onsite

About The Position

Bluemercury is a leading luxury beauty destination with 178 locations nationwide, pioneering a client-first service model focused on hyper-personalized, high-quality beauty interactions. We offer a curated selection of premium products across various categories and aim to help individuals discover their unique selves. As Bluemercury continues to grow, it remains dedicated to its purpose of being the ultimate specialist in the beauty of every individual. We are seeking a passionate Store Manager to join our team, playing a vital role in enhancing customer beauty experiences by leading a team to provide exceptional service, in-depth product knowledge, and expert beauty advice. The Store Manager drives sales and optimizes customer service through client interactions and relationship building, acting as a beauty advocate who role models best-in-class service and empowers the team to exceed client expectations. A keen awareness of current trends and the ability to connect with others makes this role essential to the Bluemercury team.

Requirements

2-3 years of retail management experience is required.
Advanced authority and expertise in successful retail team leadership required.
Flexible availability, including days, evenings, Saturdays, and holidays.
Critical thinking, strategic partnerships, inspirational leadership.
Strong interpersonal skills and ability to communicate and share knowledge.
Resourceful and able to adapt quickly to changing priorities.

Nice To Haves

Beauty industry experience preferred.
Passion for beauty and staying updated with the latest trends and products.
Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.

Responsibilities

Facilitate consistent team and individual communication to ensure collective knowledge.
Share the brand vision and business challenges, empowering the team while holding them accountable to high standards.
Exemplify the client-first service model in all interactions, personalizing relationship building with colleagues, clients, and visitors.
Drive for results with insight and intuition.
Analyze the business, develop strategies to drive KPI success, delegate, and celebrate progress towards goals.
Create and execute store-level event strategies to drive incremental sales.
Utilize coaching skills, empathy, performance management, and continuous improvement strategies to involve direct reports in their success.
Proactively self-learn while collaborating with the team to cultivate a growth mindset.
Build relationships in the area to plan for and recruit a talent bench, including succession planning.
Execute all operational tasks with proficiency, advocate for knowledge-sharing and teamwork to support effective scheduling, inventory control, cost minimization, and profitability.
Build and maintain strong, personalized relationships with customers.
Provide a welcoming and inclusive atmosphere for all clients and colleagues.
Possess extensive knowledge of beauty products across various categories and continuously update knowledge on the latest products and trends.
Offer tailored product recommendations based on individual client needs, preferences, and skin types.
Conduct product demonstrations and provide application tips.
Drive sales through effective communication of product benefits and promotions.
Encourage repeat business by informing customers about loyalty programs and upcoming events.
Assist in stock management, ensuring product availability, and maintaining an organized and visually appealing store environment.
Participate in and occasionally lead in-store beauty workshops.
Collect customer feedback on products and services, providing insights to the management team.