Store Manager 1225 Watertown

CNG Holdings, Inc.•Watertown, WI

About The Position

The Store Manager is responsible for the daily operations and profitability of one or more retail locations within the Check ‘N Go, Allied Cash, or Cash Store brands, part of CNG Holdings, Inc. The position is accountable for site operations, sales, customer service, and store-level leadership. The Store Manager serves and educates customers about products and services, handles transactions and cash, maintains compliance, and coordinates store operations and staff development to achieve performance targets. The role may serve as the on-site lead for one or more Assistant Store Managers. It requires travel to stores within the assigned district, potentially to neighboring districts and overnight, using a personal vehicle. The work takes place in a call center, retail, or office environment and involves cash handling, phone use, standing, computer work, and lifting up to 50 pounds, with or without reasonable accommodations.

Requirements

High school diploma, GED, or equivalent experience.
At least 2 years of experience in sales, customer service, and cash handling.
Exceptional customer service, active listening, and verbal and written communication skills.
Proficiency in Microsoft Office programs.
Ability to multitask, prioritize, work autonomously, and provide store-level leadership.
Own reliable personal transportation; public transportation and transportation from family or friends may not qualify under company policy.
Maintain a valid driver's license and valid automobile insurance while employed.
Ability and willingness to consistently embrace the company's core values: accountable, inclusive, transparent, and focused.
Ability to travel to all stores in the assigned district using a personal vehicle; travel to neighboring districts and overnight travel may be required.
Ability to work assigned shifts as scheduled.
Ability to lift up to 50 pounds, with or without reasonable accommodations.

Nice To Haves

At least 1 year of supervisory experience is preferred.

Responsibilities

Serve and educate customers by presenting product and service options suited to their needs.
Use active listening to confirm or clarify information and address customer complaints; escalate unresolved issues to the District Director of Operations or Corporate Office.
Respond professionally and accurately to customer questions, applications, requests, sales, courtesy calls, and collection calls in accordance with regulations and company procedures.
Handle and count currency, cash, and coins; manage a cash drawer, count deposits, move cash from the secure safe, and potentially make bank deposits or pickups.
Balance batch receipts against store sales reports at the end of the day and help resolve over/short discrepancies.
Perform customer verifications to validate information provided.
Process transactions accurately and in accordance with company policy, including loans, check cashing, and Net Spend.
Comply with federal and state regulations and company policies and procedures; complete compliance trainings and quarterly I Agree requirements on time.
Coordinate store operations, development, and training to achieve metric targets.
Maintain the store staff schedule and help cover other stores in the district.
Support store staff in delivering excellent customer service and embodying the sales culture.
Assist the District Director of Operations with recruiting, selecting, and onboarding Assistant Store Managers in the district.
Travel to stores within the assigned district, and potentially neighboring districts, using a personal vehicle; overnight travel may be required.
Work assigned shifts as scheduled.
Perform other duties as assigned.