(USA) Store Manager - Supercenter
About The Position
The Store Manager is responsible for directing the management team and associates in facility operations, merchandising, and company direction. This role involves supervising and developing staff in a dynamic environment that may present challenges such as high turnover, engagement issues, inexperienced associates, and competitive recruiting markets. The Store Manager must proactively manage recruitment, hiring, training, mentoring, succession planning, duty assignment, performance evaluation, and foster a sense of belonging. They are expected to uphold the company's Open Door Policy by addressing associate concerns, researching issues, leveraging resources, and ensuring consistent responsiveness and resolution across managerial levels. The role also involves ensuring compliance with company policies, managing asset protection and safety controls, maintaining quality assurance, overseeing operational reviews, and implementing action plans for deficiencies. Additionally, the Store Manager initiates and participates in community outreach programs, drives financial performance by achieving sales and profit goals, controls expenses, and develops strategies to correct financial deficiencies. They are responsible for leading the management team in controlling expenses, interfacing with market teams to drive margins, and developing plans to improve financial performance. The Store Manager models and enforces customer service standards, drives sales by analyzing various indicators, ensures effective merchandise presentation, and manages inventory levels. They are also responsible for the success of the Academy training environment and store standards, creating an engaging atmosphere, integrating Academy associates into leadership activities, and acting as a culture champion. The role involves providing overall direction by analyzing business objectives, developing and implementing business strategies, managing resource requirements, evaluating operational processes, and promoting continuous learning. The Store Manager develops and implements strategies to attract and maintain a skilled workforce, cultivates an environment of integrity and ethics, and develops partnerships to achieve business goals. They are expected to build high-performing teams, embrace diversity, create a workplace of belonging, and attract and retain top talent. The Store Manager must act with integrity, uphold company values, and hold themselves and others accountable. They are responsible for serving customers by delivering results, adapting to customer shopping behaviors, and applying business models. Decisions should be data-driven, balancing short and long-term priorities, and considering all stakeholders. The Store Manager should strive for excellence by displaying curiosity, taking calculated risks, and encouraging learning from mistakes, while also driving continuous improvement and supporting change.
Requirements
- Bachelor's Degree and 2 years general management experience, including financial accountability and 4 years’ experience supervising at least 50 nonexempt and at least 5 exempt associates/employees, including performance management, mentoring, hiring, and termination; OR 4 years general management experience, including financial accountability and 4 years’ experience supervising at least 50 nonexempt and at least 5 exempt associates/employees, including performance management, mentoring, hiring, and termination.
- Successful completion of all job-required trainings and assessments (e.g., Academy trainings, Open Door trainings).
Nice To Haves
- Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University
- Experience as a Store Manager in a low complex store OR 1 year experience as a Store Manager in a medium complex store OR 2 years experience as a Store Manager in a high volume retail store
- Running a fresh or dry grocery area
- For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training.
- For facilities that sell only ammunition and have state specific requirements, a current state issued Certificate of Eligibility may be required.
Responsibilities
- Develops, communicates, and leverages a strategic vision aligned with company, market, and local plans and tactics to direct the management team and associates in facility operations, merchandising, and company direction.
- Provides supervision and development opportunities for management and hourly associates, addressing challenges such as high turnover, engagement issues, and recruiting difficulties.
- Upholds the company's Open Door Policy by meeting with associates, listening to concerns, researching issues, leveraging resources, reviewing policies, and teaching consistency in responsiveness and resolution.
- Ensures compliance with company policies and procedures by anticipating and responding to compliance issues, navigating challenging requirements, developing relationships with officials, holding associates accountable, analyzing reports, implementing controls, maintaining quality assurance, and overseeing safety and operational reviews.
- Initiates, directs, and participates in community outreach programs, encouraging associate involvement, establishing community relationships, and representing the company to external organizations.
- Drives the financial performance of the facility by ensuring sales and profit goals are achieved, controlling expenses, interfacing with market teams, and developing plans to correct deficiencies.
- Models, enforces, and provides direction on proper customer service approaches and techniques to ensure customer needs and issues are resolved within company guidelines.
- Drives sales by accounting for dynamic indicators, ensuring effective merchandise presentation, proper pricing, signing, and inventory levels, and forecasting sales.
- Ensures the success of the Academy training environment and store standards by creating an engaging environment, integrating Academy associates into leadership activities, and acting as a culture champion.
- Provides overall direction by analyzing business objectives and customer needs, developing and implementing business strategies, managing resource requirements, and promoting continuous learning.
- Develops and implements strategies to attract and maintain a highly skilled and engaged workforce by recruiting, selecting, and developing talent, and supporting mentorship and succession planning.
- Cultivates an environment where associates respect and adhere to company standards of integrity and ethics by integrating these values into programs and practices.
- Develops and leverages internal and external partnerships and networks to maximize the achievement of business goals by sponsoring community outreach initiatives and engaging key stakeholders.
- Builds high-performing teams, embraces differences, creates a workplace where associates feel seen, supported, and connected, and creates opportunities for all associates to thrive.
- Works collaboratively, builds strong and trusting relationships, and communicates with impact, energy, and positivity to motivate and influence.
- Attracts and retains the best talent, empowers and develops talent, and recognizes others' contributions and accomplishments.
- Maintains and promotes the highest standards of integrity, ethics, and compliance, models company values, and holds oneself and others accountable.
- Delivers results while putting the customer first, considering and adapting to how, where, and when customers shop.
- Makes decisions based on data insights and analysis, balances short and long-term priorities, and considers all stakeholders when making plans.
- Displays curiosity and a desire to learn, takes calculated risks, demonstrates courage and resilience, and encourages learning from mistakes.
- Drives continuous improvement, adopts and encourages the use of new technologies and skills, and supports others through change.
Benefits
- Medical coverage
- Vision coverage
- Dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- PTO (including sick leave)
- Parental leave
- Family care leave
- Bereavement
- Jury duty
- Voting leave
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Live Better U education benefit program (tuition, books, and fees paid by Walmart for eligible associates)
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
