Store Manager (2312)

Ross Dress For Less•Branson, MO

1d•Onsite

About The Position

The Store Manager is responsible for all aspects of store operations and leads the entire store to ensure Company standards and best practices are consistently met. The role staffs, trains, and develops the leadership team to achieve desired sales and profit results while maintaining a friendly, easy-to-shop environment. The Store Manager also recruits, trains, and develops Associates; oversees Stockroom, Front End, and Sales Floor operations; ensures merchandise is processed to the sales floor promptly and received properly; and manages expenses through best practices and productivity. The Store Manager oversees organizational development, expense control, safety and security, customer service, store presentation and brand standards, merchandise processing and in-store marketing, and loss prevention. The position directly supervises the Assistant Store Manager, Area Supervisors, and all Retail Associates.

Requirements

Five or more years of Store management experience in a retail environment.
Maintain a high level of Customer service.
Demonstrated ability to lead, manage, motivate, and communicate positively with Store Associates at all levels.
Ability to train, coach, and develop Associates at all levels.
Ability to organize and prioritize tasks, develop schedules, and execute plans to achieve goals.
Fluency in English.
Ability to exercise considerable independent judgment and discretion.
Ability to work evenings and weekends.
Ability to use Store equipment, including PDTs, registers, and PC, as required.
Ability to spend up to 100% of working time standing, walking, and moving around the Store.
Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
Ability to occasionally push, pull, and lift more than 25 lbs.
Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.
Ability to perform basic mathematical calculations commonly used in retail environments.

Responsibilities

Recruit, hire, train, and develop Assistant Managers, Area Supervisors, and non-exempt Associates, and use retention tools to support Associate retention.
Prioritize and ensure timely completion of required training courses.
Address personnel and performance issues through coaching, warnings, progressive discipline, and termination when needed; ensure compliance with Company personnel policies and procedures.
Manage Associate Relations issues, consulting with the District Manager as needed, and ensure compliance with State, Local, and Federal regulations.
Keep expenditures within budget and control payroll hours to plan while adjusting to current business trends.
Maintain adherence to Company safety policies, protect Associates and Customers, and ensure Associates understand and can execute emergency procedures.
Treat Customers, Associates, and leaders respectfully and demonstrate courtesy, friendliness, and professionalism.
Recognize Associates through Company programs and execute customer service and merchandise presentation programs through training and supervision.
Supervise and coach Retail Associates to provide efficient, friendly service at registers, the Customer Service desk, fitting rooms, and sales floor.
Model and reinforce professional appearance in accordance with the Company Dress Code and represent and support the Company brand.
Maintain a clean, neat, easy-to-shop store and high housekeeping standards with contracted maintenance personnel and Associates.
Ensure recovery, sizing, and markdowns meet Company standards through teaching, task assignment, and follow-up.
Ensure merchandise is presented and organized according to Company merchandising guidelines and manage timely merchandise processing to the sales floor.
Train Associates on Loss Prevention programs and work toward Store shortage goals.
Demonstrate integrity and honesty, safeguard confidential information, cash, credit card information, and merchandise, and comply with the Loss Prevention Awareness Program.
Lead Store Loss Prevention through customer service presence, Customer and Associate engagement, and heightened awareness.
Lead annual inventory preparation and execution, and monitor mark-out-of-stock policy administration.