Store Manager – Washington, D.C.

Blu Dot•Washington, DC

6d•Onsite

About The Position

Blu Dot, an award-winning designer and maker of modern home furnishings, is searching for a Store Manager to lead day-to-day operations, create an exceptional customer experience, and inspire and develop a high-performing team. The Store Manager will drive sales, uphold Blu Dot's standards for service and visual presentation, and ensure operational excellence. As a brand ambassador, they will grow awareness of Blu Dot, cultivate customer relationships, and create a welcoming, design-forward shopping experience.

Requirements

Bachelor's degree or equivalent combination of education and experience preferred.
5+ years of retail leadership experience with a proven track record of driving sales, developing high-performing teams, and delivering exceptional customer experiences.
Background in premium retail, home furnishings, interior design, architecture, or another design-focused environment preferred.
Strong leadership, communication, and interpersonal skills with the ability to coach, motivate, and develop others.
Experience managing store operations, including scheduling, inventory, visual merchandising, and expense management.
Excellent organizational, problem-solving, and decision-making skills.
Passion for modern design and creating an inspiring, customer-focused shopping experience.
Proficiency with retail systems and Microsoft Office or Google Workspace.
Availability to work a flexible schedule, including evenings, weekends, and holidays.
Applicants must be currently authorized to work in the United States.

Responsibilities

Represent and expand the customer's connection to the Blu Dot brand through a personable and professional demeanor
Develop and maintain relationships with all customer cohorts
Meet monthly sales goals and maximize profitability
Use product information and design knowledge to demonstrate merchandise features and benefits
Suggest additional items based on assessment of customer's needs
See sales through to completion and follow up with the customer as necessary
Communicate accurate pricing, delivery expectations and tracking information
Enter customer orders according to company policy and procedures
Actively prospect and cultivate relationships with new retail customers and trade clients.
Implement and maintain visual merchandising standards of the showroom
Maintain supply of sales & marketing materials and distribute effectively to customers
Create and maintain accurate customer email database for communicating sales, promotions, and events
Help with marketing functions such as sales, advertising, direct mailing, quarterly trade events, Open Studio, and other special projects as directed by Blu Dot.
Partner with the Market Development Manager (if applicable) to drive traffic and activate the store space.
Train and empower your team to make the best decisions for the customer while maintaining company policies
Respond to all incoming emails and phone calls within 24 hours
Communicate an in-depth working knowledge of product construction and care to customers
Provide outstanding customer service by handling all merchandise returns and customer issues in a positive and expeditious manner
Utilize problem-solving skills to swiftly determine the best solution to service issues while remaining mindful of company policies
Accurately communicate in stock status and delivery lead times to customers
Assist in quality control efforts by tracking product issues and alerting direct supervisor and quality control team to issues and inconsistencies
Provide assembly instructions to customers as needed
Provide catalogs, samples, and marketing materials to customers upon request
Communicate customer and assortment feedback to direct supervisor and Product Development team
Receive all incoming inventory and floor samples in compliance with company standards
Perform inventory cycle counts as directed and assist BDMN team in reconciling variances
Consistently follow and demonstrate an understanding for order entry and inventory management processes, policies, and systems
File freight claims and return process documents as needed
Maintain a clean, organized, and compelling shopping space
Coordinate order shipping logistics with customers and local white glove delivery providers: obtain contact info, correct billing address and delivery quotes as needed
Work with Store Operations to manage and own the local final mile delivery company relationship and keep accurate records of product that may reside at their storage facilities
Ensure that the delivery experience provided by local delivery partners in keeping with company customer service standards.
Partner with accounting team to maintain accurate sales and billing records
Assist in inventory planning and forecasting as required
Maintain company loss prevention standards; responsible for store inventory shrink
Submit expense reports monthly and adhere to company purchasing policies
Alert direct supervisors to any system inaccuracies: pricing, inventory, etc.
Lead the team with respect and professionalism
Foster curiosity for design
Create and promote a positive and safe work environment
Write weekly staff schedules that provide appropriate coverage for sales traffic
Ensure all team members are meeting sales goals and consistently demonstrating excellent customer service skills
Provide developmental feedback; create action plan for staff members not meeting sales goal or service standards
Train staff as needed/directed
Partner with Store Operations to seek feedback on team performance and instigate necessary process training as required
Recruit and hire staff as needed/directed
Write and deliver annual performance reviews
Hold regular monthly meetings with staff to discuss product knowledge, sales goals/tactics, and customer service issues and successes
Make showroom available for after hour events and private parties as instructed
Projects as assigned
Drive Store Activations
Host Quarterly Trade Events