Store Manager - Stowe Mountain Resort

Vail Resorts • Stowe, VT

10d • $52,000 - $69,320 • Onsite

About The Position

Stowe Mountain Resort and Vail Resorts is looking for a leader to manage a multi store retail and rental business. The ideal candidate will be responsible for hiring, training, staffing, scheduling, financial management, sales staff supervision and overall day-to-day store management. This role is responsible for sales generation and growth, inventory control, controllable expenses, cash management, merchandising, loss prevention and store appearance. Candidates must be passionate about driving high level guest service standards, leading a team and being accountable to the results.

Requirements

• High school diploma or equivalent
• Minimum of 2 years management experience
• Proficient in Microsoft Office applications
• Fluent in English
• Excellent communications skills both written and verbal
• Self-motivated to sustain productive work with the ability to multi-task
• Energetic and motivated
• Possess a high level of self-awareness and emotional intelligence

Nice To Haves

• Minimum of 3 years rental experience
• Minimum of 3 year retail experience
• Minimum of 1 years tuning and repair experience
• Snow sports industry knowledge
• Familiarity with rental and retail POS systems

Responsibilities

• Drive the highest level of sales and service culture within each store with focus on enhancing and optimizing revenue opportunities
• Generate sales though a demonstrated professional standard of guest service
• Evaluate sales trends and create methods for sales growth
• Drive a culture of service excellence with a focus on ensuring every guest has the experience of a lifetime
• Develop staff in demonstrating the ‘GUIDE’ experience with every guest, every time
• Demonstrate and lead our Core Values: Be Safe, Do Right, Do Good, Have Fun, Drive Value, Serve Others
• Demonstrate and lead our Leadership Competencies: Drive, Out Front, Re-imagine, Develop, Connect, Passion
• Ensure that all store teams are given the opportunity in performance improvement, and development goals are created for growth
• Demonstrate comfort, adaptability and out-front leadership of all day-to-day operations and seasonal store set-ups and ramp-downs
• Develop a robust talent development program for Assistant Managers and Supervisors with a focus on personal and professional empowerment
• Recruit, hire, train, coach, and maintain quality store teams
• Drive a store culture of employee engagement through recognizing and maintaining a positive work environment
• Conduct performance appraisals and coach development of staff on a regular basis
• Drive excellence in all areas of store operational standards
• Provide training resources in POS, product knowledge, guest service, resort information, and sales
• Coordinate ASTM testing and binding certification training
• Ability to recognize corrective action opportunities, and ability to demonstrate accountability and present coaching discussions
• Successfully drive an engaged and effective team
• Ensure that all time sensitive assignments are completed and clearly communicated in a timely manner
• Ensure that all Stowe Mountain Resort and Vail Resorts standard operating procedures are adhered to on a consistent basis
• Ensure the stores are aligned with Stowe Mountain Resort and VRR policies & objectives
• Lead by example and administer company policies and guidelines
• Maintain all company paperwork according to policies and standards
• Maintain store merchandising standards directed by the Merchandise Specialist
• Maintain close, collaborative relationships with Merchandisers and Buyers
• Ensure all sale signage, price adjustments and other promotional fixtures are executed in a timely manner as directed by the Buyers and Merchandise Specialist
• Implement all LP measures & practices. Adhere to all preventive policies and ensure buy in from store teams
• Coordinate receipt and transfer of all rental equipment and retail inventory
• Participate in physical inventories to help ensure inventory accuracy
• Manage inventory control and meet or exceed inventory goals
• Verify that regular monthly audits are conducted
• Verify that an adequate supply of forms, materials, and supplies are on hand
• Verify all required pre-inventory, inventory, and post inventory preparation, guidelines, and instructions are being followed
• Ensure all movement of products from; DC to Store, and Store to Store, are maintained and regularly audited for inventory integrity
• Review inventory reports for proper status assignment, documentation, and necessary actions
• Communicate problems, discrepancies, and audit results to Regional Managers on a weekly basis
• Ensure complete compliance in all risk management related areas, including safety, and incident reporting
• Review rental contracts and accident reports for proper policy adherence
• Enforce company cash handling policies and procedures, and other loss prevention policies
• Maintain practice of proper protocols in all aspects of cash usage as defined in Vail Resorts SOP manuals
• Manage operational budget
• Coordinate rental reservation information with Rentskis.com
• Act as the rental and retail systems trainer conducting classes and on-the-job training as required
• Verify established rental operations standards are being maintained
• Review the rental training binder periodically for organization, completeness, and updates
• Review rental reports, to ensure they are run and utilized per policy
• Inspect fleet for overall condition and maintenance requirements

Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED