Falconeri Store Manager at its Westfield Valley Fair mall, CA - F534 location

ONIVERSE•Santa Clara, CA

5d•$80,000 - $90,000•Onsite

About The Position

Falconeri is an Italian fashion house championing the craft of cashmere with the finest natural fibers, timeless Italian design, and a steadfast belief in luxury that lasts. Making dressing both effortless and refined, Falconeri offers elegance of the highest quality. Founded in 2000 and owned by the Oniverse group, the brand boasts an extensive global network with 206 brick and mortar stores in 22 countries and 25 online stores, catering to a loyal client base that has grown with the brand. Momentum behind the brand is booming in the US– in 2026, there will be five new store openings across the country, including a new New York flagship location on Madison Avenue. Using innovative production methods and artisanal craftsmanship, Falconeri specializes in the creation of extraordinary quality cashmere knitwear for men and women at exceptional prices. From the pastures of Mongolia to global storefronts, Falconeri selects the best raw materials and removes intermediaries, caring deeply about every detail– from the people to the planet.

Requirements

Eligibility to work in the US for any Employer.
High School graduate or equivalent.
Minimum 6+ years of experience in customer service and contemporary or luxury retail industry.
Excellent verbal, written communication and sales skills, with a strong customer service orientation.
Commitment, being self-motivated and goal oriented.
Impeccable presentation and the ability to thrive in a demanding environment.
Problem solving mindset.
Ability to work a flexible schedule, including holidays and weekends.
Ability to lift more than 20 pounds and stand for long periods of time, bend, stretch, for a short distance engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.).

Responsibilities

Ensure compliance with company policies and procedures.
Demonstrate sales leadership by playing an active role on the sales floor through customer engagement with top clients, ensuring the highest level of customer service is provided.
Enforcing exceptional customer service, maximizing and expanding customers’ portfolio utilizing your ability to multi-task projects in a dynamic, fast-paced work environment.
Ensure Clients follow-up by the Sales Team, with customized proposals specifically tailored for their needs.
Achieve and exceed personal sales and productivity goals agreed upon with the District Manager.
Always representing the brand’s standards for a high-level customer experience.
Be a mentor for your team, inspiring and leading them through product knowledge and brand awareness.
Proactively follow current competitors and fashion trends.
Attract, recruit and retain a high performing team in an inspiring work environment.
Promote brand awareness, establish store presence and capture competitive market share through community outreach and Company sponsored events.
Oversee the processing of daily incoming and outbound merchandise requests and shipments.
Implement business action plans in collaboration with the District Manager to enhance sales for each product category and client tier segment.
Manage and support stock levels through direct communication with the District Manager to maintain a high sell through as well as alignment with new product launched.
Able to successfully operate our POS system, conduct email, opening and closing procedures.
Upkeep the cleanliness and organization of the store: including but not limited to the sales floor, fitting rooms, cash desk area, and backroom areas such as bathroom and stockroom. Conduct daily cleaning tasks.
Train and communicate current collection knowledge to all team members to ensure they are fully educated on brand guidelines and season strategy.
Utilize fashion expertise to inspire others and build collaborative partnerships in a team-focused environment.
Supporting the Team in maintaining the visual and housekeeping standards of the store.
Conduct coaching and counseling sessions with the team to review performance and provide constructive, timely feedback.
Oversee performance check-in process for all store employees and establish individual goals.
Identify and create action plans for team members in collaboration with the District Manager.
Provide accurate monthly schedules by analyzing peak hours to ensure adequate floor coverage and timely submissions of payroll records for all employees.
Communicate Company set KPI’s and identify strategies to ensure performance standards are met.
Participating in the planning and the execution of promotional events, product launches, and other initiatives to drive foot traffic and boost sales.