Falconeri Sales Lead PT at its Westfield Valley Fair mall, CA - F534 location

ONIVERSE•Santa Clara, CA

5d•$21 - $29•Onsite

About The Position

Falconeri is an Italian fashion house that specializes in high-quality cashmere knitwear for men and women. Founded in 2000 and owned by the Oniverse group, the brand has a significant global presence with numerous brick-and-mortar and online stores. Falconeri is experiencing growth in the US, with plans for new store openings and a flagship location in New York. The brand emphasizes innovative production methods, artisanal craftsmanship, and a direct sourcing model to offer exceptional quality at competitive prices, with a commitment to ethical and sustainable practices.

Requirements

Eligibility to work in the US for any employer.
High school graduate or equivalent.
Minimum 2+ years of experience in customer service and contemporary or luxury retail.
Excellent verbal, written communication, and sales skills.
Strong customer service orientation.
Commitment, self-motivation, and goal orientation.
Impeccable presentation.
Ability to thrive in a demanding environment.
Problem-solving mindset.
Ability to work a flexible schedule, including holidays and weekends.
Ability to lift more than 20 pounds and stand for long periods, bend, stretch, engage in repetitive motions, push, pull, and carry items.

Nice To Haves

Proficiency in languages in addition to English.

Responsibilities

Capture customer information for communication via phone and written follow-up.
Manage client book, including follow-up regarding shopping experiences and inquiries.
Achieve and exceed personal sales and productivity goals.
Demonstrate comprehensive product knowledge to maximize sales opportunities.
Utilize fashion expertise to inspire customers and build team partnerships.
Partner with the Manager to leverage internal systems for business analysis and KPI tracking.
Support managers in maintaining visual merchandising and housekeeping standards.
Operate the POS system, send end-of-day emails, and perform opening and closing procedures.
Maintain store cleanliness and organization, including the sales floor, fitting rooms, cash desk, and backroom areas.