651 Jackson- Store Manager

Five Below•Jackson, TN

About The Position

The Store Manager leads the store from the sales floor and is responsible for delivering a strong customer experience while managing operations, developing the team, and driving results. The role sets the pace and priorities for the store, maintains operational execution, manages labor to match business needs and budget, models selling behaviors, and creates a positive, high-performing team culture. Store Managers adapt to changing conditions, demonstrate integrity, and take ownership of outcomes. The position involves coaching and developing associates, planning for labor and volume, and using company resources and programs. Success is measured through sales and labor results, TruRating feedback and customer satisfaction, Store Scorecard performance, team development and retention, and operational execution and compliance. The role is primarily active on the sales floor, with structured time for development check-ins, coaching conversations, and planning. The role requires a flexible schedule that may include days, evenings, weekends, and holidays. Physical duties include frequent movement around the sales floor and stockroom, occasional ladder use, bending and kneeling, handling merchandise, and remaining upright for much of the workday.

Requirements

High school graduate or equivalent.
At least 18 years old and able to perform the essential job functions in compliance with applicable federal, state, and local laws.
At least 3 years of management experience preferred.
Strong verbal and written communication skills.
Ability to multitask and think creatively.
Ability to maintain composure under pressure.
Ability to work a flexible schedule, including days, evenings, weekends, and holidays.
Ability to lift, push, or pull up to 25 pounds and place or move merchandise to heights of 5–10 feet.
Ability to remain in a stationary, upright position for 80% of the time.
Ability to use ladders, pallet jacks, and handheld devices.
Ability to identify and discern email and printed instructions related to merchandise layouts, associate schedules, and standard operating procedures.
Ability to frequently move across the sales floor and to and from the stockroom.

Nice To Haves

5–10+ years of leadership experience leading teams and delivering results.
Experience managing a store or large department; retail experience is preferred but not required.
Promotion from assistant or co-manager roles is a plus.
Experience leading in fast-paced, high-volume, or high-complexity store environments.

Responsibilities

Lead the store from the floor and serve as its visible representative, setting the pace and priorities.
Coach, develop, provide feedback to, and recognize associates to build a high-performing team.
Oversee store operations, including freight flow, sales-floor zones, and operational priorities.
Manage labor and adjust staffing to business needs while staying within budget.
Drive sales by modeling selling behaviors, guiding associates, and supporting customer satisfaction.
Create and maintain a positive, fun, and high-performing team culture.
Adapt to changing conditions and take accountability for store outcomes.
Plan for store success through development check-ins, coaching conversations, and labor and volume planning.
Use Five Below resources and programs to support store performance.
Meet performance expectations for sales and labor results, customer satisfaction, Store Scorecard performance, team development and retention, and operational execution and compliance.
Operate computers and printers frequently and cash registers occasionally.
Use ladders as needed to retrieve and put away stock; move merchandise and travel between the sales floor and stockroom.
Communicate and exchange accurate information with customers, managers, and coworkers, in person and by telephone.