Store Manager

Pinch A Penny • Scottsdale, AZ

1d • Onsite

About The Position

Reporting to the Director of Operations, the Store Manager leads day-to-day store operations with full accountability for delivering an exceptional customer experience, driving sales performance, and maintaining strong operational controls. This role oversees store associates, ensures consistent execution of merchandising and brand standards, and manages administrative and cash-handling processes to support a safe, efficient, and customer-focused environment.

Requirements

• Must be 21 years of age or older to be eligible to drive a company vehicle.
• Possess a valid driver’s license with a clean driving record.
• High School Diploma/GED (or equivalent).
• Retail experience required.
• Previous customer service experience, with a strong focus on supporting customers and resolving issues.
• A minimum of 2 years of leadership experience including oversight of direct reports.
• Strong verbal and written communication skills.
• Ability to lift up to 50 pounds repeatedly.
• Ability to bend, stoop, stretch, and stand/walk for extended periods.

Nice To Haves

• pool supply industry experience preferred.

Responsibilities

• Leads the store’s daily operations to ensure a premier customer experience and consistent service standards.
• Proactively resolves escalated customer concerns and service issues.
• As the main key-holder, opens and closes the retail location in accordance with company policies and security procedures.
• Ensures accurate sales and cash controls, including daily reconciliation, bank deposits, and completion of sales reports.
• Coordinates and monitors pool service and repair operations (where applicable) to ensure timely, high-quality customer outcomes.
• Maintains strong visual merchandising standards by executing planograms and ensuring all pricing is accurate and promotions are displayed in full compliance.
• Ensures merchandise is clean, properly priced, well-stocked, and that promotional/marketing materials are current and correctly displayed.
• Manages, coaches, and supports store associates to meet service, sales, and productivity expectations.
• Leads hiring and training efforts; assists with onboarding and continuous training related to customer service, safety, POS/cash register operation, product knowledge, policies and procedures, dress code, and waste reduction practices.
• Manages labor scheduling and day-to-day staffing needs.
• Oversees timekeeping/payroll coordination and employee security/access systems.
• Performs additional duties as assigned to support business needs.

Benefits

• Medical, Dental, Vision, and Prescription Drug coverage with Flexible Spending Accounts and Wellness Programs
• 401 (k) with generous company match
• Eligible for Paid Time Off and 8 paid holidays (NOTE: PTO increases with tenure!)
• 100% employer paid Life Insurance and Long-Term Disability Insurance
• Paid Parental Leave
• Fully Funded Tuition Education Programs
• Employee Stock Purchase Plan
• Excellent career advancement and training opportunities to support your career growth
• Employee Discounts and much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED