Store Manager

AAAA Self Storage Management Group LLC•Norfolk, VA

13d•Onsite

About The Position

The store manager is responsible for providing leadership, management and supervision in all aspects of managing the store. Store managers establish and maintain customer services, oversee and are accountable for the operation of a store ensuring maximum sales and profitability through storage rentals, merchandise, expense control and managing operating costs.

Requirements

3+ years Retail experience preferred
2+ years Supervisor or Leadership experience preferred
Self motivated. Possess excellent time management skills. Highly productive with minimal guidance or supervision.
Must be able to work with minimal supervision, and also in a team environment.
Must be able to work a flexible work schedule, including weekends; be punctual and have excellent attendance.
Passion for sales. An ability to understand customer needs, recommend the right storage solutions and identify cross selling opportunities.
Possess superior organizational skills. Keeps files and work area organized. Exhibits meticulous attention to detail and is committed to producing accurate and high quality work.
Ability to problem solve, analyze information and demonstrate professionalism
Proficient in Microsoft Office, Email, and general computer knowledge. Ability to learn new software & programs easily.
Presents a professional, positive image that reflects well on the organization.

Responsibilities

Renting self storage and selling related merchandise ( boxes, locks, etc) and ancillary company services
Provide excellent customer service to new and existing customers. Handle all customer inquiries or problems in a timely, courteous manner. Promote positive online reviews
Accept and process payments for storage rent; reconcile all payment types daily at close of business; complete daily bank deposits.
Perform collection tasks for past due customers to include phone calls, mailing letters, preparing Auction Sales paperwork
Prepare and submit operational, accounting and marketing and/or other reports as required by company policy or as requested by the District Manager. Completes monthly schedule for store staff.
Keep the property in a neat and clean condition, to include maintaining the exterior grounds free of trash and debris, cleaning of storage units, access hallways, customer & employee restrooms and overall cleanliness of the property
Schedule and supervise minor repairs needed at the store
Advise the District Manager of any repairs, construction defects or large maintenance projects.
Supervise maintenance technician’s or 3rd party contractors while performing routine maintenance or repairs at the facility.
Visually inspect the store daily, identify and respond promptly to any potential breach of security.
Understands basic operations and maintenance requirements for facility systems (HVAC, fire alarm, security system, interior and exterior lighting and times, gate operations, etc)
Perform minor maintenance duties, changing light bulbs, weed control etc,
Implement, follow and enforce compliance of company policy and procedures.
Train and develop assistant manager in all aspects of the business.