Bound Brook New Jersey - Thrift Retail Store Manager

Goodwill NYNJ • Bound Brook, NJ

20h • Onsite

About The Position

Goodwill Greater New York and Northern New Jersey (GWNYNJ) is seeking a Store Manager for its Bound Brook NJ Thrift Retail store. This role is responsible for driving incremental sales growth, embedding the brand in the community, providing exceptional customer service, and cultivating high-performing teams. The Store Manager will ensure operational excellence by adhering to Goodwill NYNJ standards and maintaining a strong attention to detail. This training-focused leader will foster an environment of learning and embody the company's mission values. The position is ideal for someone who thrives in fast-paced environments and desires ownership of their business.

Requirements

• High School Diploma or Equivalent required.
• Minimum 5 years’ experience in a retail store management position.
• Proficiency in Microsoft suite and ability to adapt to internal applications.
• Strong interpersonal and communication skills (verbal and written).
• Must be able to stand for long periods of time.
• Must be able to push/pull up to 50lbs.
• Must have open availability and be able to work holidays.
• Proven ability to drive and exceed individual and store results.
• Proven ability to build lasting relationships with colleagues.
• Ability to adapt to and engage with internal and external customers.
• Good verbal and written communication skills with customers, sales leadership team and colleagues.
• Demonstrated collaborative skills and ability to work well within a team.
• Ability to receive feedback and act when appropriate.
• Accuracy and attention to detail required.
• Ability to work a flexible schedule based on business needs which include evenings, weekends and holidays.

Nice To Haves

• Bachelor’s Degree preferred.

Responsibilities

• Analyze sales reports and data to assess business needs and create strategies.
• Set and hold the team accountable for KPI goals (ATV, UPT, and conversion).
• Coach and motivate the team to meet goals and expectations.
• Develop associates' sales techniques and product knowledge to maximize sales growth.
• Demonstrate sales leadership on the selling floor.
• Collaborate with Regional/District Manager and Marketing on sales-driving opportunities.
• Drive brand loyalty by coaching the sales team on the Goodwill Rewards program and Mission.
• Ensure all associates provide the highest level of customer service.
• Cultivate customer relationships by engaging with repeat clientele.
• Resolve customer complaints quickly and efficiently.
• Manage store P&L by controlling expenses and labor costs.
• Ensure cash control procedures are followed, including bank deposits, safe funds, and petty cash.
• Schedule staff effectively to maintain floor coverage and donation processing while adhering to payroll budgets.
• Protect store assets and inventory, reporting Loss Prevention concerns.
• Ensure accuracy of product assessment, boutique product selection, and pricing.
• Maximize stockroom production and ensure efficient product flow to the sales floor.
• Implement and maintain merchandising directives and strategies.
• Partner with the warehouse and Market Manager for appropriate assortment and inventory levels.
• Identify and communicate product concerns.
• Maintain a neat, clean, organized selling floor that reflects the correct visual image.
• Ensure presentation of windows, displays, fixtures, and visual areas align with current visual direction.
• Recruit, train, and develop teams, ensuring timely filling of positions.
• Assess employee proficiency and provide timely training.
• Evaluate team performance, provide feedback, develop bench strength, and plan for succession.
• Resolve employee relations issues effectively, partnering with People & Culture when necessary.

Benefits

• Generous Time off policy
• Health, wellness and financial resources
• Robust health benefits including medical, dental, vision, parental leaves and company sponsored life insurance
• Retirement matching programs and contributions
• Transit and commuter benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED