Thrift Store Manager

Rolling Hills Community Church•Nashville, TN

2d•Onsite

About The Position

What if a store could change lives? What if your leadership could help turn everyday donations into resources that serve people, strengthen families and point others toward hope? At Rolling Hills, the Thrift Store Manager role is more than retail – it’s an opportunity to build teams, create welcoming spaces and connect the community to the Gospel. We’re looking for a relational, organized and mission-minded leader who is passionate about people, operations, and making a lasting impact through practical ministry every single day. Our Thrift Store is more than a shop – it is a ministry of Rolling Hills Community Church and a key expression of our Community Center. The Thrift Store Manager will lead the day-to-day operations while helping turn generous donations into resources that serve people and point them to the Good News. The Manager will create a welcoming, dignified shopping experience while building systems that drive engagement, sustainability and impact.

Requirements

Strong leadership and relational skills
Organized and detail-oriented
Self-starter who can build and improve systems
Heart for ministry and outreach
Retail, nonprofit or operations experience preferred
Live an exemplary life, modeling the call, character and competencies of a minister of the Gospel of Jesus Christ
Be a servant leader to staff and teams of volunteers, as well as families and overall church body
Grow personally in leadership and ministerial abilities by reading, attending conferences, and having Godly and professional mentors
Be involved in the overall life of the church body by actively participating in a Community Group and church-wide events and functions
Be an excited, positive, contributing member of the RHCC Staff

Responsibilities

Champion and steward the vision of the Thrift Store as a ministry of the Community Center
Create a welcoming, relational environment for every donor, shopper and volunteer
Help connect people from the store into the life of the Church and Community Center
Oversee all day-to-day store operations
Ensure the store is fully staffed and ready during all open hours
Manage donation intake, sorting and inventory flow
Maintain clean, organized and high-quality store standards
Oversee POS system and ensure accurate tracking of all transactions
Recruit, train and schedule volunteers
Build a consistent and reliable volunteer team
Provide clear roles and expectations for all volunteers
Create a culture where volunteers feel valued, equipped and part of the mission
Improve store presentation, merchandising and layout
Implement simple promotions and sales strategies
Help increase both donations and revenue over time
Identify opportunities to grow the store’s reach and impact
Provide monthly reports on sales, donations and store activity
Collaborate with Church and Missions Leadership on goals and alignment
Assist in promoting the store through church communication channels (social, email, etc)