Store Manager (Dallas)

Catbird • Dallas, TX

1d • $75,000 - $85,000 • Onsite

About The Position

Catbird is hiring a store manager to help lead our new store opening in Dallas, TX. The Store Manager is the leader of their retail location business. The Store Manager is responsible for store sales, managing and developing their store team and developing store processes & procedures to continuously elevate the customer experience and overall growth of the business. Store Managers blend their strategic business mindset with their passion for people; managing customer experience and employee experience in accordance with the Catbird retail brand culture. This position is primarily based out of a specific store, but may be asked to assist at other store locations on occasion.

Requirements

• Store sales management
• Team management and development
• Process and procedure development
• Customer experience enhancement
• Business growth strategies
• Strategic business mindset
• Passion for people
• Retail brand culture adherence
• Ability to assist at other store locations on occasion
• Coaching, training, and motivating staff
• Meeting customer service standards
• Solving customer issues
• Building a team of customer-centric sales associates
• Onboarding, training, and developing staff
• Providing ongoing feedback and coaching
• Clear and kind performance feedback
• Ensuring team access to information
• Clear and concise written communication
• Pro-active communication with manager
• Scheduling retail floor with attention to detail
• Meeting payroll goals
• Managing competing priorities
• Leading with solutions
• Effective prioritization
• Analyzing business reporting
• Adjusting business strategy
• Motivating team performance
• Driving sales and achieving business metrics
• Managing performance and processes to company policies
• Maintaining store operations in alignment with policy updates
• Overseeing, executing, and approving payroll and store expenses
• Managing inventory levels
• Maintaining visual display standards
• Leveraging available tools and resources
• Partnering with manager and key business partners
• Initiating new ideas
• Creating new experiences

Responsibilities

• Deliver exceptional customer experience: By nature, you are overjoyed to work directly with customers and on a retail sales floor. You provide an exceptional level of service, setting the standard in your store for customer experience. You coach, train, motivate and develop multiple levels of store staff (entry level associate to Assistant Manager) to ensure your team is meeting our customer service standards. You are ready to solve any customer issue that arises and develop your team to do the same.
• Create a great employee experience: You build a bench of exceptional customer-centric sales associates. You onboard, train and develop an entrepreneurial and customer-obsessed team. You provide ongoing feedback and coaching to develop your team to be their best.
• Communicate like a pro: You give clear, kind feedback to improve performance, you ensure your team has access to all necessary information, you send clear and concise written communication utilizing appropriate communication channels, and you are pro-active in your communication with your manager.
• Schedule your retail floor: You can schedule your retail floor with a meticulous attention to detail according to business needs, employee availability and requested time off. You work smarter to find the most efficient ways to complete this business-critical task so that your retail store operates like a well-oiled machine. You are meeting the weekly, period and quarterly payroll goals.
• Manage competing priorities: You love and appreciate that although Catbird isn’t a new kid on the block, we’re always learning, growing and changing. You are eager to lead with solutions, not complaints, and you know that when you prioritize effectively you can handle anything.
• Drive business results: You are hungry to analyze business reporting on a daily, weekly, monthly and quarterly basis and adjust your business strategy and motivate team performance to drive sales and achieve key business metrics. You manage performance and processes to company policies and maintain all store operations in alignment with policy updates. You can oversee, execute and approve payroll and store expenses. You utilize your tools to effectively manage your inventory levels and maintain an exceptional level of visual display at your store.
• Leverage your resources: You are the first one to ask for help, but not before checking the tools and resources available to you. You’re ready and willing to pick up the phone and partner with your manager and key business partners to solve problems, initiate new ideas and create new experiences.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed