Store Manager - Greenwich, CT

Rag & Bone•Greenwich, CT

1d•Onsite

About The Position

The Store Manager is responsible for representing the brand by embodying the rag and bone culture, customer experience, and lifestyle. They are responsible for managing the operational execution of the store, ensuring exceptional customer experiences, and driving profitable top-line sales growth. Additionally, they coach and develop all associates and managers while creating an environment in which all team members are able to collaborate in order to consistently deliver best in class customer experiences.

Requirements

Minimum of 5 years of prior work experience in specialty retail with 3+ years in a management role
Be original, be authentic
Innovate, solve problems
Work together, get results
Be disciplined, be competitive
Make Shit Happen

Responsibilities

Display best-in-class customer service techniques, build customer loyalty through maintenance of clienteling standards and sales interactions. Ensure that all staff on duty are doing the same
Demonstrate the ability to perform and train staff on all store operations tasks from register to stock room
Ensure cash handling and register procedures are maintained and executed
Ensure integrity of payroll procedures and store scheduling
Delegate appropriately to ensure efficiency of store operations and to develop team members
Coach and develop retail associates to meet store goals
Lead the recruitment, onboarding, training and development of all staff
Provide regular feedback, coaching and counseling on performance
Resolve all People and employee issues in a timely and effective manner, partnering with the People Team and Field Leaders, as required
Partner with the People Team to process new hire paperwork, status changes, departures, and all other people admin processes
Build a candidate pipeline via networking and interviewing
Identify, create, and manage the execution of all store business plans that drive performance results and maximizes business opportunities
Analyze sales reports and data to determine needs of the business and partner in setting strategies to achieve goals
Ability to build customer loyalty; grow and manage clientele
Maintain product knowledge and ensure delivery of this information to staff
Encourage and recognize opportunities for team selling
Understand and exemplify the rag & bone brand philosophy and lifestyle
Work closely with Visual Merchandising and Buying teams to advise on product assortment and displays based on customer demographics and market trends
Consistently act within core values of rag & bone
Model and teach store associates to support a positive client-centric environment
Contribute to a positive, fun, professional, productive, and team-oriented store atmosphere