7 Leaves Store Manager - Las Vegas, Nevada

7 Leaves Cafe•Las Vegas, NV

8d•Onsite

About The Position

7 Leaves Café isn't just your average coffee shop. We're a passionate community dedicated to enriching lives through authentically crafted beverages and a warm, inviting atmosphere. Founded in 2011 by a group of friends, we've blossomed into a thriving chain with over 40 locations across the Southwestern United States. In this role, the Store Manager will be responsible for on-the-floor management while maintaining administrative responsibilities. The ideal candidate will have a passion for coffee & tea, strong leadership skills, and ensuring exceptional customer service. This position regularly demands 40 hours per week including variable hours (early mornings, evenings, weekends, and/or holidays.)

Requirements

At least 1 year of customer service or retail management experience
Must be able to work at any location in the assigned district or county
Excellent communication, problem-solving, interpersonal, and organizational skills
Strong leadership skills and able to use it to coach and develop team members
Strong team well-being and sales-focused mindset
Eager to learn and build on constructive feedback
Able to manage store operations independently and effectively in a fast-paced environment
Able to manage multiple situations simultaneously and ensure that established service levels are achieved at all times
Possess the ability to deliver constructive feedback, and guide conflict resolution
Able to develop and grow future leaders for the organization
Prolonged periods of standing, stooping, and walking
Must be able to regularly lift at least 45 lbs.

Responsibilities

Create an enjoyable and welcoming experience for every customer that walks through our door through their management of the store's operations, staffing, customer satisfaction, product quality, financial performance, and team development
Drive sales, increase efficiency, and provide problem-solving skills to maintain store operations and increase profitability through staffing, operations, etc.
Regularly review the store environment and key business indicators to identify obstacles, concerns, and opportunities for improvements; action plans are created to drive success for these challenges
Nurture and coach team members for personal and professional growth as individuals, and in a team environment (setting and monitoring team members' personal goals, holding team members accountable, maintaining a "customer comes first" attitude)
Provide team members with training and guidance to maintain the standards of 7 Leaves Cafe operations (customer satisfaction, product quality, safety, security, compliance, etc.)
Inspire and encourage a team of dedicated and goal-driven individuals to create a positive impact in their community
Collaborates with District Managers to make the most effective decisions and achieve results that grow our business and customer base
Perform other duties as assigned