Store Manager - Kenwood Town Center

Lush Handmade Cosmetics•Cincinnati, OH

6h•Onsite

About The Position

Lush North America has been creating fresh and handmade cosmetics for the past 20 years, aiming to make customers' lives more magical through their retail shops across Canada and the US. They are committed to fair trade sourcing, supporting sustainable communities, and giving back to charitable organizations. The company offers a fun and unique store atmosphere that encourages individuality, a generous employee discount, an unconventional retail structure to foster entrepreneurial spirit, and opportunities for internal growth and promotion.

Requirements

3-5 years managing in a retail environment
Strong HR skills in hiring, scheduling, training, conflict resolution and performance management
Excellent listening and communication skills
Excellent analytical, critical thinking and troubleshooting skills
Excellent organization and time management skills
Strong customer service, supervisory and sales skills
Knowledge and interest in skincare, natural beauty, and ethical business
Ability to work flexible hours to meet the needs of the shop including holidays, evenings, and weekends

Nice To Haves

Experience with consultation-based customer service models
Ability to develop and train staff through positive coaching and feedback
Strong record of accomplishment of developing retail staff careers
Proficient in excel, Microsoft suit, and adaptable to other systems as required
Experience in cross cultural collaboration and DEIB or social justice training
Fluency in Spanish, French, or other languages

Responsibilities

Recruiting your team
Training and developing your management team
Training and developing your team on brand, product, and service
Overseeing all aspects of the retail business, including managing budgets and exceeding sales targets
Creating an environment that fosters a strong customer experience, staff experience, and operational excellence
Constantly assessing your own performance and seeking feedback, resources, and opportunities to grow and develop
Collaborating with the team on plans to exceed daily sales goals and ensure a unique and inclusive customer experience
Educating customers and staff on brand values and Lush's position on ethical business practices
Increasing product knowledge and making informed product recommendations
Demonstrating strong business acumen and developing/executing business plans to achieve goals and improve KPIs
Coaching and developing the team by creating development plans, encouraging learning, and providing constructive feedback
Actively committing to maintaining a diverse team and creating an inclusive environment by prioritizing DEIB training and initiatives
Balancing analysis, experience, and perspective when making decisions about performance concerns and creating action plans to improve staff engagement
Forming teams with an appropriate and diverse mix of styles, perspectives, and experience, and demonstrating equal employment opportunity practices
Prioritizing shop compliance and ensuring staff training and adherence to company standards
Managing stock and inventory, ensuring the right products are in the store at the right times, and managing orders, inventory, and waste within budget
Creating and executing merchandising plans to improve KPIs and training the team to maintain a clean and beautiful work environment
Scheduling the right number of staff with the right skill levels at peak times and ensuring breaks and meals are allocated appropriately for staff wellbeing and payroll accuracy