Automotive Store Manager - Store 976

Monro Inc.•Brewer, ME

About The Position

The Store Manager is a salaried role that provides daily leadership to all positions within the store, including General Service Technicians, Technicians, Guest Care Specialists, and the Assistant Store Manager. Reporting to the District Manager, the Store Manager leads store operations and teammates, including selecting, coaching, and developing staff. The position supports Monro’s vision by promoting products and services and providing guests with quality automotive service and tires. Monro is an automotive service and tire dealer operating nearly 1,100 shops in 32 states under 16 brands. Its stated mission is to provide guests with high-quality tire and auto service, supported by a people-first approach that values guests and teammates.

Requirements

High school diploma or equivalent.
Demonstrated leadership experience in a retail or sales environment.
Proven ability to manage and drive financial results while controlling costs.
Ability to influence and motivate a team to achieve goals and objectives.
Ability to problem-solve and manage inventory, merchandising, and customer service.
Communication skills to communicate effectively with teammates and guests.
Complete required Monro training within the provided guidelines and timing.
Current valid driver’s license and a satisfactory Motor Vehicle Report (MVR).

Responsibilities

Develop sales and technical teammates to deliver a consistent five-star guest experience.
Help develop and implement sales plans, maintain knowledge of services, products, and the automotive industry, and support achievement of sales goals.
Introduce tire and service products to guests to maximize sales, satisfaction, and loyalty.
Train and develop teammates in shop operations and guest services to maintain a productive sales environment.
Direct and oversee technicians and assist with services and repairs as needed.
Manage recruiting, hiring, training, scheduling, evaluation, performance management, and teammate development to ensure effective staffing.
Control expenses, including payroll, telephone usage, maintenance and repairs, supplies, utilities, and other controllable costs.
Manage inventory, including pulling tires and parts, unloading deliveries, and stocking inventory.
Audit courtesy inspections performed by teammates.
Maintain the store in excellent condition, clean, and consistently guest-ready according to Monro standards.
Schedule guest appointments and assign teammates according to skill level to support efficient and timely service and repairs.
Inform guests about and recommend tire and service products and sales promotions to achieve sales goals.
Address guest needs involving sales, service, complaints, and adjustments.
Build guest relationships to maximize satisfaction, loyalty, and retention.
Help teammates communicate repair and service needs to guests.
Follow company policies and procedures, governmental standards including environmental codes, and ANSI/OSHA standards; consistently use required safety practices.
Maintain technical knowledge and proficiency by completing required Monro University training courses and modules on time.
Operate, use, and maintain equipment safely according to Monro and manufacturer guidelines, including lifts, welders, and brake lathes.
Perform other duties as assigned and required.