Store Manager - Issaquah Commons (Issaquah, WA)
About The Position
The Store Manager leads store operations, develops and coaches the team, and elevates the client experience at Sephora’s Issaquah Commons location. The role oversees daily operations in a dynamic, high-volume environment to drive sales and profitability, build an inclusive, high-performing team, and deliver personalized client service. The Store Manager recruits and onboards talent, provides performance feedback and mentorship, fosters continuous learning, resolves client concerns, supports loyalty and engagement, maintains store presentation and policy compliance, and optimizes inventory and staffing resources. This is an on-site, salaried, exempt, full-time regular position at 775 NW Gilman Blvd, Ste C13, Issaquah, WA 98027. Availability is required for evenings, weekends, and holidays. The annual base salary range is $93,800 to $114,850, and employees may also be eligible for bonuses.
Requirements
- Demonstrated success as a store manager in a high-volume, complex retail or hospitality environment.
- Ability to set strategic direction, champion store culture, drive overall store results, and execute business plans to achieve targets.
- Ability to recruit, inspire, and develop talent and foster a collaborative, results-oriented atmosphere.
- Strong communication and interpersonal skills, including the ability to build trust and alignment, manage conflict, and facilitate complex discussions.
- Ability to mentor and coach teams, provide real-time feedback, and foster learning and accountability.
- Experience creating personalized client experiences that build loyalty and satisfaction while balancing operations with business growth.
- Availability to work evenings, weekends, and holidays.
- Ability to lift and carry up to 50 pounds, bend and stretch to stock shelves, stand and walk the sales floor for an entire shift, and work in a fragrance-filled environment.
- Ability to handle and apply products to clients, with or without accommodation.
Responsibilities
- Oversee daily store operations and deliver a seamless, elevated client experience while driving sales and profitability.
- Coach, inspire, and empower a diverse team, fostering growth, accountability, and achievement of performance goals.
- Attract, recruit, and onboard talent to build an inclusive team that reflects Sephora’s values and delivers signature service.
- Conduct performance appraisals and provide actionable feedback and mentorship.
- Promote continuous learning through coaching, open dialogue, and learning resources.
- Deliver outstanding client service, resolve concerns, and drive engagement through loyalty programs and personalized experiences.
- Maintain a visually inspiring and clean store environment and ensure compliance with policies, procedures, and brand guidelines.
- Optimize inventory and staffing resources and adapt to changing priorities and opportunities.
Benefits
- Medical, dental, and vision coverage for employees and dependents
- Company-paid disability and life insurance
- 401(k) with a 4% company match
- Flexible spending account (FSA) and health savings account (HSA) programs
- Student Debt Retirement plan that allows qualifying student loan payments to earn the Sephora 401(k) match
- Vacation paid time off, sick paid time off, and protected leave
- Training, tuition reimbursement, and leadership development
- 30% discount on merchandise and services, free products or gratis, and flash sale discounts on LVMH brand products
- Free mental health and financial coaching resources with 24/7 access
- Volunteer and donation matching
- Potential eligibility for bonuses
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
