Store Manager

JP Boden Services, Inc.•Nashville, TN

11d•Onsite

About The Position

The role of the Store Manager will take full ownership of the store, keeping operations running brilliantly from stock to service standards while using sound commercial judgement to create a delightful customer experience and strong, steady business results. Being a manager at Boden is about giving people clarity, backing them properly, and helping them do their best work. You make things make sense. You take big ideas and turn them into clear priorities, so people know what they’re doing and (most importantly) why it matters. Your communication is clear and open - you listen and you don’t overcomplicate things. You take responsibility. When big decisions need to be made, you make them. When things change, you adapt. And when things don’t go to plan, you own it and move things forward. You stay close to what matters - our customer, our brand and our goals - using that to guide decisions and keep teams aligned. Most importantly, you build a team people actually want to be part of - where people feel trusted, supported and able to grow.

Requirements

Bachelor's degree in a related field preferred, or equivalent combination of education and relevant experience
3-5 years of retail management and operational experience, with demonstrated leadership responsibility
Ability to demonstrate sound judgement and accountability, with the ability to act confidently as the primary onsite decision maker
Proven ability to manage competing priorities in a fast-paced, results-driven environment
Strong analytical skills, including the ability to review sales reports, identify business trends, and respond quickly to the needs of the business
Track record of delivering exceptional customer experiences that build brand loyalty and drive measurable results
Solid business acumen with awareness of industry trends and competitive landscape
Passion for the fashion industry and enthusiasm for the brand, including an appreciation of its British heritage and design aesthetic
Ability to operate effectively under remote leadership while maintaining strong communication and execution standards
Strong verbal and written communication skills, with the ability to build effective working relationships across teams
Highly organized and results-oriented, with a demonstrated ability to take initiative, drive performance, and maintain accountability
Proficiency in Microsoft Office applications including Word, Excel, PowerPoint, and Outlook
Flexibility to work a retail management schedule, including evenings, weekends, holidays, and occasional off-hours as needed
Ability to stand and walk for extended periods of time
Ability to lift, carry, and move merchandise up to 50lbs
Frequent bending, kneeling, reaching and other physical movements required for stocking, organizing and visual merchandising
Manual dexterity and hand-eye coordination to hang and fold garments, attach tags, and operate POS system, as well as perform other tasks requiring fine motor skills and attention to detail

Nice To Haves

Experience with Shopify POS ideal

Responsibilities

Manage the operations, day-to-day, sales, compliance with all operating guidelines, ensuring the achievement of set income and profit targets
Operate with a high level of autonomy and ownership, making day-to-day commercial, operational, and people decisions in alignment with business strategy and company culture
Drive and maximize sales performance to consistently achieve the overall sales budget objectives while ensuring operational integrity and monitoring monthly profitability
Demonstrate an entrepreneurial mindset, proactively identifying opportunities to improve store performance, customer experience, and local market execution
Analyze monthly store performance and report current trends to cover every aspect of the business including competitor performance
Demonstrate sales leadership by playing an active role on the sales floor through customer engagement, ensuring the highest level of customer service is provided and annual mystery shop goals are met
Manage and support stock levels through direct communication with key business departments to maximize full-price selling, maintain a high sell-through as well as align with new product launches
Train and communicate current collection knowledge to all associates to ensure the team is fully educated on brand pillars and season strategy and partner with the appropriate internal departments for product support
Actively build and leverage partnerships with Home Office and US Distribution Center teams, stakeholders, and external partners to obtain support, share insights, and resolve issues effectively
Balance independence with accountability, ensuring decisions align with brand standards, financial targets, and broader business strategy
Oversee the processing of daily incoming and outbound merchandise requests and shipments
Provide accurate monthly schedules by analyzing peak hours to ensure adequate floor coverage and timely submission of payroll records for all employees
Support and maintain visual merchandising standards set by the brand guidelines
Ensure merchandise is prepared, displayed and ready for sale in accordance with brand guidelines
Develop and communicate retail related policies and procedures in coordination with the Head Office Retail team
Control and supervise order quantities, inventory results and sales preparations
Exercise strong judgement in seeking guidance, recognizing situations that require alignment, escalation, or specialist input
Promote brand awareness, establish market/store presence, and capture competitive market share through community outreach and company sponsored events
Lead the team by example executing superior customer service and after sales experience to increase and retain customer loyalty
Monitor monthly CRM database reporting to ensure the capture of meaningful customer data for the purpose of building relationships to personalize future client development opportunities
Follow up on KPI’s, customer experience and journey