Store Manager

Kimbrell's Home Furnishings•GREENVILLE, NC

12d•Onsite

About The Position

The Store Manager is responsible for the overall leadership, performance, and daily operations of the retail showroom. This role drives sales growth, ensures an exceptional customer experience, and leads a high-performing team while maintaining operational excellence, financial accountability, and compliance with company policies. The Store Manager sets the tone for a results-driven, customer-focused culture and is accountable for store profitability and long-term team success.

Requirements

High school diploma or equivalent preferred; equivalent combination of education and relevant experience will be considered
Prior Store Manager or senior retail leadership experience
Proven track record of driving sales and managing store performance
Experience with team leadership, coaching, and employee development
Familiarity with credit/collections processes and compliance standards preferred
Ability to work a flexible schedule, including evenings, weekends, holidays, and peak periods
Willingness to work 45–50+ hours per week based on business needs
Ability to lift or move up to 50 pounds as needed and support showroom operations

Nice To Haves

Bilingual (English-Spanish) ability may be a plus based on specific store staffing needs

Responsibilities

Drive store sales to meet or exceed revenue, margin, and KPI targets, including conversion, average ticket, and protection plan performance
Lead by example through active customer engagement, consultative selling, and supporting team members to close sales
Recruit, develop, coach, and hold team members accountable for performance, fostering a high-performing and positive work environment
Maintain strong leadership presence on the sales floor, ensuring consistent execution of customer experience standards
Oversee all daily store operations, including staffing, scheduling, policy compliance, and safety standards
Ensure showroom excellence through merchandising, product placement, display accuracy, and overall store presentation
Monitor inventory, product flow, and coordination between warehouse, showroom, and distribution partners
Oversee credit operations, accounts receivable, collections, and compliance with all regulatory requirements
Manage financial performance, including P&L, payroll, expenses, cash handling, and deposits
Execute marketing initiatives, promotions, and community outreach to drive traffic and brand awareness
Ensure consistent execution of sales processes, team training, and customer engagement standards
Serve as the primary escalation point for customer concerns, ensuring timely and professional resolution
Adapt to changing business needs, adjust priorities, and step into operational roles as needed to support store success
Perform other duties as assigned