Ace Hardware Store Manager

HOUCHENS FOOD GROUP INC•Mount Vernon, IN

4m•Onsite

About The Position

The Store Manager is responsible for the complete day-to-day operation of the store, including maximizing store sales and profitability, minimizing expenses, and ensuring the store is optimally stocked and merchandised. This role also contributes to the growth and development of the management team and store associates, with the primary goal of "Amaze Every Customer Every Time."

Requirements

High School Diploma or General Education Degree (GED); or, an equivalent combination of education and experience.
Minimum of 3 years of leadership experience in a retail setting.
Good verbal and written communication skills.
Ability to provide motivation and leadership to associates storewide in a fair and impartial manner.
High degree of analytical skills, and the ability to delegate and be self-directed.
Excellent written and verbal communication skills.
Strong organizational, time management, and project management skills.
Technically skilled in basic retail computer systems including related software.
Develop and maintain client relationships and strategic partnerships.
Dress according to company policy.
Possess valid in-state driver license with an acceptable driving record.

Nice To Haves

Bachelor degree preferred.

Responsibilities

Delegate daily workload among associates to meet merchandising and visual presentation standards.
Hire, train and develop retail staff, provide ongoing performance feedback, and recognize accomplishments.
Review store evaluations with the management team and staff to identify and correct opportunity areas.
Coordinate the overall supervision of staff to ensure sales performance goals are met and company procedures are followed accurately.
Conduct associate evaluations as per company standards.
Develop and implement in-store marketing, including promotions, events, and seasonal merchandising.
Complete merchandising updates according to [Houchens Ace Hardware] standards.
Work with vendors to develop merchandising strategies and assist with plan-o-grams and updates.
Forecast scheduling needs to meet customer demand and create work schedules.
Monitor payroll to ensure compliance with established budgets.
Review staffing strengths and opportunities with HR/Ops Directors prior to additions or terminations.
Promote Customer Service as The #1 Priority through observation, monitoring, and coaching.
Regularly promote and teach “Amaze Every Customer Every Time” while leading by example and coaching.
Use huddles, communication boards, and store meetings to communicate store performance and motivate the team.
Drive customer satisfaction by ensuring all customers are acknowledged, needs are met, and concerns are resolved quickly.
Review customer service measurement reports and work with the team to identify opportunities for improvement.
Document at least one (1) Observation per associate monthly and provide coaching.
Maintain accurate inventory at all stages through on-hand integrity, daily receiving and transfers, store communication, product mix and flow, and adhering to best practices.
Utilize available inventory reports to reduce shrinkage, maintain appropriate stock levels, and maximize inventory accuracy.
Work on professional development through leadership training opportunities.
Identify appropriate training for store associates and oversee all training requirements.
Enforce safety policies and procedures, and serve as a role model for safety.
Enforce store environment procedures to ensure and maintain the best store appearance.
Conduct preventative safety and fire inspections, and take appropriate actions to correct all issues.