Store Manager - Dover

EMG Acquisitions•Dover, DE

6d•Hybrid

About The Position

Minute Loan Center (MLC) is a consumer finance company that specializes in providing customers with instant funds through various loan opportunities, including online options. Employees in MLC stores are trained in underwriting, collections, marketing, sales, customer service, and store management. The Store Manager is responsible for maintaining the effective operation and continued growth of the office, providing leadership, accepting loan payments, collections, prioritizing and making on-the-spot decisions regarding customer transactions, working in a fast-paced environment, working under pressure, driving revenue growth, and demonstrating competency and accountability with store operational standards. While MLC is a retail operation, most customer interactions will be online or over the phone.

Requirements

Passion for customer service.
Ability to connect face-to-face with customers.
Ability to work in a fun and fast-paced environment.
Full support of peers and the organization.
Everything needed to provide an exceptional experience to every customer.

Responsibilities

Maintaining effective operation and continued growth of the office with the direction of the District Mgr.
Provide leadership, accept loan payments, collections.
Prioritize and make on-the-spot decisions regarding customer transactions.
Work in a fast-paced environment and under pressure.
Drive revenue growth and demonstrate competency and accountability with store operational standards.
Provide exceptional customer service and ensure that transactions are completed properly.
Provide on-site training instruction on all aspects of leadership, company procedures and policies.
Ensure office staff fully comprehends their job description and understands our computer system.
Maintain an on-going marketing strategy and marketing tracking sheets for the store.
Control cash flow, balancing and audits while maintaining company standards.
Ensure procedures outlining opening, closing, banking, collections, audits, and other company policies are followed daily.
Provide guidance in all aspects of operations.
Recognize and develop skills/abilities of associates in order to meet store and company objectives.
Review all available reports for operating results of the store daily, weekly and monthly to identify areas of opportunity for increased profits and decreased expenses.
Establish marketing strategies that would help the store grow.
Maintain company standards as related to staffing, operations, marketing, collections and customer service.