Store Manager - Dover

EMG Acquisitions•Dover, DE

7d•Hybrid

About The Position

Minute Loan Center (MLC) is a consumer finance company specializing in providing instant funds through various loan opportunities, including online options. Employees at MLC stores are trained in underwriting, collections, marketing, sales, customer service, and store management. The Store Manager is responsible for maintaining the effective operation and continued growth of the office, providing leadership, accepting loan payments, collections, and making on-the-spot decisions regarding customer transactions in a fast-paced, high-pressure environment. While customer interactions are primarily online or over the phone, the role involves revenue growth and adherence to store operational standards.

Requirements

Passion for customer service.
Ability to connect face-to-face with customers.
Ability to work in a fun and fast-paced environment.
Ability to provide an exceptional experience to every customer.

Responsibilities

Maintain effective operation and continued growth of the office with the direction of the District Mgr.
Provide leadership.
Accept loan payments.
Perform collections.
Prioritize and make on-the-spot decisions regarding customer transactions.
Work in a fast-paced environment and under pressure.
Drive revenue growth.
Demonstrate competency and accountability with store operational standards.
Provide exceptional customer service and ensure transactions are completed properly.
Provide on-site training instruction on all aspects of leadership, company procedures, and policies.
Ensure office staff fully comprehends their job description and understands the computer system.
Maintain an on-going marketing strategy and marketing tracking sheets for the store.
Control cash flow, balancing, and audits while maintaining company standards.
Ensure procedures outlining opening, closing, banking, collections, audits, and other company policies are followed daily.
Provide guidance in all aspects of operations.
Recognize and develop skills/abilities of associates to meet store and company objectives.
Review all available reports for operating results of the store daily, weekly, and monthly to identify areas of opportunity for increased profits and decreased expenses.
Establish marketing strategies that would help the store grow.
Maintain company standards as related to staffing, operations, marketing, collections, and customer service.