Store Manager

Far Out Ice Cream•Brookline, MA

13d•$24 - $30•Onsite

About The Position

The Store Manager is one of the most important roles at Far Out. As Store Manager, you’ll lead the daily operations of our Brookline location, ensuring smooth service, strong team culture, and exceptional guest experiences. You’ll serve as the go-to leader for your store, guiding your team, managing operations, and representing the Far Out brand. This role is hands-on, leadership-focused, and key to the success of our store.

Requirements

30-35+hr/wk
At least 5 Shifts behind the counter
At least 1 weekend shift + 1 closing shift weekly
Minimum 12-month commitment (bonus incentives tied to annual performance)

Nice To Haves

Leadership experience in hospitality, food service, or retail.
Strong communication and problem-solving skills.
Ability to coach and motivate a diverse team.
Commitment to delivering excellent guest experiences.
Organized, detail-oriented, and proactive in managing operations.

Responsibilities

Lead and Develop Your Team: Recruit, hire, train, and onboard team members, building a high-performing, hospitality-focused crew. Coach and mentor team members, providing feedback and guidance to help them succeed. Model Far Out Ice Cream’s values every day and ensure your team reflects those values in their work. Address and manage team performance issues, including giving corrective feedback and, when necessary, handling disciplinary action. Be the cultural carrier in your specific store in charge of Regular Team events and social activities, Weekly videos and communication, Menu roll-out and training, Store updates, Team communication.
Oversee Daily Operations: Create and manage schedules to ensure proper staffing coverage for every shift. Monitor labor costs, product waste, and inventory usage to stay within budgeted targets. Ensure that all orders are fulfilled quickly, accurately, and with a high standard of presentation. Maintain a clean, organized, and safe store environment at all times, including during busy shifts. Help Far Out Ice Cream implement new operational strategies, menu items, and ways to improve sales. Control costs like COGS and Labor. Managing promotional opportunities with the respective food halls. Being in communication with food hall management and FOIC team to about events, Far Out collaborations, and product rollouts specific to your stores.
Be Accountable for Store Success: Take full responsibility for the general well-being and performance of the store. Track and report on key performance metrics, including guest satisfaction, fulfillment times, labor efficiency, and cleanliness standards. Step in when needed — including covering shifts yourself — to ensure operations run smoothly.
Deliver an Exceptional Guest Experience: Ensure every guest has a joyful, memorable, and fast experience. Resolve guest concerns or complaints promptly and professionally. Foster a culture of hospitality and attentiveness within your team.
Serve as the Primary Point of Communication: Act as the main liaison between your store and the regional manager/leadership team. Communicate operational updates, promotions, and priorities to your team clearly and consistently. Share insights from your store to improve company-wide processes.
Drive Continuous Improvement: Collaborate with leadership to develop strategies that improve efficiency, team satisfaction, and profitability. Implement new processes and best practices to keep your store operating at a high level.