Store Manager
About The Position
A dynamic leader who will reflect the company’s ethos around people, processes, operations and brand advocacy. This leader is responsible for personal sales, store sales goals, leading a team, managing operations, delivering an exceptional customer experience, and implementing strategies to achieve revenue goals. This position plays a crucial role in ensuring the store's success and contributing to overall company growth and is held to the highest standards of ethics, integrity, and professionalism. La-Z-Boy isn’t just comfort — it’s modern, elevated, and unmistakably stylish. We’ve redefined the way people experience furniture, and now we’re looking for a results-driven leader who can bring that same energy to our showroom and team. This is your opportunity to lead from the front—developing a high-performing team, delivering an exceptional customer experience, and driving sales results while remaining actively engaged on the showroom floor. If you're passionate about leadership, sales, and creating beautiful spaces, this is your chance to build a rewarding career with a brand that stands apart.
Requirements
- Proven retail leader with a track record of driving sales and developing successful teams.
- Hands-on leader who enjoys being on the sales floor, coaching associates, and delivering results.
- Passionate about modern aesthetics, home furnishings, and providing an elevated customer experience.
- Results-oriented, highly motivated, and energized by coaching others to succeed.
- Experienced in retail sales leadership; experience in luxury retail or home furnishings is a major plus.
- Bachelor’s degree; or equivalent experience.
- 3-5 years in business unit with a sales retail emphasis.
- Proficient in Microsoft Office 365, financial understanding, adept interpersonal communication, analytical abilities, goal orientation, team management, and customer service.
- Ability to work the schedule and hours dictated by business needs, to include evenings, weekends, and holidays.
Nice To Haves
- Experience managing in a retail environment with a strong focus on sales.
- Thorough understanding of profit and loss
- Strong business acumen
- Advanced interpersonal skills, communication skills & experience in building effective relationships.
Responsibilities
- Leading, coaching, and developing a high-performing sales team to achieve and exceed store goals.
- Driving store performance through coaching in the moment and leading by example on the showroom floor.
- Creating a culture focused on exceptional customer experiences, accountability, and results.
- Training, and developing talent to build a strong and engaged team.
- Ensuring operational excellence, including merchandising standards, inventory management, and overall showroom presentation.
- Partnering with leadership to execute business strategies and drive continued store growth.
- Provide guidance, training, and support to sales teams to improve sales techniques, strategies, and overall performance.
- Responsible for leading and supervising the entire employee life cycle, including recruitment selection, training, and development and succession planning by cultivating and maintaining a top-performing team.
- Enhance employee engagement and nurture a positive workplace culture and build effective teams.
- Communicates effectively.
- Achieve or surpass store and annual operating benchmarks.
- Evaluate team performance, objectives, and behaviors to determine effectiveness.
- Model the highest standards for surpassing customer expectations.
- Learn, model and teach established sales and design processes.
- Sustain store profitability by maintaining profit and loss statements, financial metrics, and margins.
- Model and teach product knowledge.
- Champion the company’s brand strategy and first-in-class customer experience.
- Align merchandizing, pricing and product flow to company standards.
- Uphold brand visual standards in the store by ensuring cleanliness in employee and customer areas.
- Leverages store visit forms.
- Hosts regular weekly, monthly and quarterly meetings with staff.
- Ensure proper execution of all existing and new systems and administrative procedures.
- Collaborate with support teams to ensure flawless execution of operational excellence.
- Adhere to legal and efficient accounting procedures.
- Plan and execute sales promotion and events along with projects as needed for the improvement of the market and company.
Benefits
- Health Insurance through Blue Cross/Blue Shield
- Optum for Prescriptions
- In-Network Dental and Vision Insurance
- Paid Vacation
- 401k with match
- Disability Insurance
- Life Insurance and AD&D
- Paid Bonding Leave
- Paid Training
- Health Savings Account - Contributions go in tax-free, grow tax-free and are withdrawn tax-free
- Tuition Reimbursement (may receive up to $5,250 per calendar year)
- Employee Assistance Program (Free to all employees!)
- Counseling sessions
- Financial and legal resources
- Exclusive employee discounts
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
