Store Manager

Rocky's Ace Hardware • Kettering, OH

20h • Onsite

About The Position

This position is responsible for the daily retail operations & merchandising of the store including assigning and overseeing the completion of tasks and responsibilities delegated to the store team. This position will insure that all team members are delivering Helpful Customer Service to every customer.

Requirements

• Experience in retail operations and merchandising.
• Ability to analyze changes affecting store operations and goals.
• Skills in directing retail operations within company guidelines.
• Capability to establish department and store sales goals.
• Responsibility for store safety and security.
• Experience in overseeing payroll to meet goals.
• Ability to report maintenance and safety issues.
• Skills in maintaining accurate inventory with minimal shrink.
• Experience in hiring and training employees for efficiency and productivity.
• Ability to train employees to develop and maximize their talents.
• Supervisory experience of Assistant Store Managers and Key Holders.
• Ability to supervise store teams for optimum performance and customer service.
• Experience in overseeing scheduling, promotions, transfers, and terminations.
• Skills in managing vacations, holiday, and sick leave schedules.
• Ability to resolve employee conflicts and report harassment, EEO, or discrimination issues.
• Experience in scheduling and conducting monthly store meetings.
• Ability to complete annual performance reviews.
• Experience working with merchandising teams on price and margin maintenance.
• Skills in creating in-store traffic-building campaigns.
• Ability to adjust personnel and inventory for advertising and promotional campaigns.
• Experience overseeing inventory shipment and receiving.
• Skills in supervising merchandise displays for maximum sales efficiency.
• Ability to maintain store appearance and equipment for maximum sales efficiency.
• Experience overseeing daily and weekly company checklists.
• Ability to maintain good contact with suppliers.
• Skills in resolving customer claims and complaints.
• Ability to authorize refunds consistent with company policy.
• Experience with processing weekly hot sheets and price adjustments.
• Ability to attend management and training meetings and conventions.
• Willingness to participate in local civic affairs.
• Ability to delegate maintenance of defective merchandise claims.
• Skills in maintaining safe opening and closing procedures.

Nice To Haves

• Experience with forklift safety checklists.

Responsibilities

• Analyze changes that affect the store’s operation and goals. Make necessary changes and adjustments to meet and or beat expectations.
• Direct the retail operations of the store within company guidelines
• Establish department and store sales goals
• Overall responsibility for store safety and security. Safeguarding both assets and consistently working toward and maintaining a safe environment for customers and employees
• Oversee payroll to ensure store meets goals.
• Report maintenance and safety issues as they arise.
• Maintain an accurate inventory, with minimal shrink.
• Hire and train employees to insure maximum efficiency and productivity in all departments
• Train employees to develop and maximize their talents
• Supervision of Assistant Store Manager(s) and Key Holder(s)
• Supervise store team to insure optimum performance and customer service
• Oversee scheduling of all departments and staff, promotions, transfers and terminations as needed
• Oversee vacations, holiday and sick leave schedules
• Resolve employee conflicts, report any harassment, EEO, or other discrimination issues to DM and HR immediately
• Schedule and Conduct monthly store meetings
• Complete annual performance reviews for store team in a timely and accurate manner
• Work with the Merchandising team regarding price and margin maintenance and current price inventory levels
• Create in store traffic building campaigns
• Adjust personnel and inventory as needed to prepare for advertising and promotional campaigns
• Oversee inventory shipment and receiving
• Supervise merchandise displays for maximum sales efficiency
• Maintain store appearance and equipment to insure maximum sales efficiency
• Oversee all daily and weekly company checklists (daily opening and closing, game changers, weekly safety checklists, and forklift safety checklists) to ensure they are completed.
• Maintain good contact with suppliers as needed
• Resolve customer claims and complaints in a manner that is timely, courteous and discreet
• Authorize refunds in a manner that is consistent with company policy
• Work with the processing of weekly hot sheets and price adjustments ensuring store bin tagging completed in a timely manner
• Attend management and training meeting and conventions as needed
• Participate in local civic affairs
• Delegate maintenance of defective merchandise claims
• Maintain safe opening and closing procedures
• Other responsibilities as assigned by District Manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed