General Manager

Matts Ace Hardware•Arlington Heights, IL

19d•Onsite

About The Position

Matts’ Ace Hardware is seeking a driven, customer‑focused Store Manager to lead daily operations, develop high‑performing teams, and uphold our commitment to WOW Every Customer Every Time. This role is ideal for a hands‑on leader who thrives in a fast‑paced retail environment and is passionate about delivering exceptional service. The Store Manager reports to the Operations Manager, General Manager, and Owner and plays a central role in shaping store culture, driving results, and developing future leaders.

Requirements

High School Diploma or GED required
Minimum 3 years of leadership experience in a retail setting
Strong communication, leadership, and analytical skills
Ability to delegate effectively and work independently
Proficiency with retail computer systems and related software
Strong organizational and time‑management abilities
Valid in‑state driver’s license with an acceptable driving record
Ability to stand for extended periods, walk, reach, and bend
Ability to move and handle merchandise and fixtures up to 40 lbs
Flexibility to adapt to changing business needs

Nice To Haves

Bachelor’s degree preferred
Bilingual (Spanish) skills are a plus

Responsibilities

Oversee all operational functions to ensure the store runs efficiently and profitably.
Delegate daily workload, maintain merchandising standards, and ensure all company procedures are followed.
Coordinate the overall supervision of staff to ensure sales performance goals are met and company procedures are followed accurately.
Hire, train, and develop retail staff, providing ongoing coaching and recognition.
Review store evaluations with the management team and take corrective action with urgency.
Implement in‑store marketing strategies, including promotions, events, and seasonal merchandising.
Complete merchandising updates according to Matts’ Ace Hardware standards.
Collaborate with vendors on merchandising strategies and plan‑o‑gram updates.
Forecast scheduling needs and create efficient work schedules.
Monitor payroll to ensure alignment with budget expectations.
Review staffing strengths and opportunities with ownership prior to hiring or terminations.
Ensure every customer is acknowledged, assisted, and satisfied with their experience.
Lead by example on the sales floor, coaching associates on service standards.
Use daily huddles, communication boards, and meetings to educate and motivate the team.
Review customer service measurement reports (Mystery Shop, Customer Engagement Survey, etc.) and implement improvements.
Document weekly Customer Journey Observations and provide coaching to ensure consistency.
Maintain stock integrity and ensures product availability.
Oversee daily receiving, stock flow, and communication regarding inventory needs.
Maintain on‑hand accuracy and adhere to company best practices and deadlines.
Use inventory reports to reduce shrinkage and maintain appropriate stock levels.
Foster a culture of continuous learning and professional growth.
Participate in leadership development opportunities.
Identify training needs and oversee new‑hire orientation, on‑the‑job training, and vendor‑led training.
Enforce safety policies and model safe behavior.
Maintain store appearance standards.
Conduct preventative safety and fire inspections and address issues promptly.