Store Manager, Full-Time - Westchester

Reformation•White Plains, NY

2d•Onsite

About The Position

No position at Reformation is about the status quo, every team member is passionate about building a company rooted in excellence. Obsessed with customers and sustainability we use tech to create a unique interaction between our customers, employees, and the Reformation brand. The Store Manager will lead and execute all efforts required to achieve individual store goals.

Requirements

Minimum of 5 years Retail Experience required.
Minimum of 4 years Retail Management Experience required.
Experience working with a sales or retail organization and/or operationally intensive business.
Ability to work in a fast-paced, cross functional team environment setting.
Strong interpersonal skills and the ability to interact effectively with diverse personalities
The drive to take on new challenges with the self-motivation for continuous personal and team development
The ability to set clear objectives and inspire the team to reach their highest potential
Ability to set the standard for operational efficiency, adhering to processes and systems to maximize team and business results, and identifying opportunities for improvement
The skills to collaborate strategically with cross-functional partners in the pursuit of shared business outcomes
A proactive and entrepreneurial sense of urgency and ability to prioritize important work
A keen eye for identifying and evaluating new business opportunities
Understanding of Retail Labor Laws

Nice To Haves

GSuite experience a plus

Responsibilities

Measure and Monitor sales performance taking action to improve business performance when needed.
Ownership of operational execution of store to achieve necessary revenue targets while balancing budget and expenses
Use a high level of business acumen to understand the business drivers and opportunities and build solutions.
Consistently meet and exceed store sales goals.
Drive the execution of an elevated client experience acting as a brand ambassador - embody brand values, engage customers on the brand and share the stories of Reformation with a focus on educating on sustainability.
Lead the sales floor and deliver an excellent customer experience through a customer first mindset to build loyal client relationships
Assist customers and monitor client interaction with the team and technology, provide in the moment coaching for continuous improvement
To create an optimal balance of sales and service by having the right people, in the right place at the right time through effective scheduling while achieving payroll goals
Deliver and maintain extraordinary customer experience NPS scores.
Uphold consistent inventory accuracy and controls in store. Lead & train the team in store to ensure consistent deliverables.
Contribute to Loss Prevention in all areas of the business, set expectations & own training for the store team.
Ensure facility maintenance, presentation and organization.
Lead merchandising presentation and concept standards utilizing retail & product reporting to regularly strategize for the customer experience and productivity of the business.
Provide real-time and weekly feedback on product and sales performance to corporate partners to influence allocations and the success of the business
Ensure the selling floor reflects the brand and concept standards at all times, train support staff and develop talent in visual and digital merchandising
To manage the day-to-day performance of the retail teams, enabling progressive career development and an incredible employee experience.
Accountable for hiring, training and development of the store team across all areas of the business.
Provide performance feedback to ensure growth, change and results Understand current culture and areas for improvement, work with Regional Director for constant improvement through activations, recognition, and thorough communication
Own Reviews / Development Plans / Disciplinary Action and Corrective Action for the team

Benefits

Employer-sponsored private medical, dental, and vision insurance
Commuter benefits
Competitive paid time off policies including vacation, sick leave, and company holidays
Retirement planning support
Option to invest in Environmental Social Governance-aligned funds
Fertility care support through Carrot
Up to a $5,000 USD reimbursement for related fertility expenses after 1 year of employment
Donations to community efforts on a yearly basis
Clothing discount
Culture events (like our annual Ref Values week and Volunteer Time Off)