STORE MANAGER - Oak Creek

Sweet Career•Oak Creek, WI

1d•Onsite

About The Position

The Store Manager is responsible for ensuring customer needs are met, complaints are resolved efficiently, and service is quick. They will ensure products and displays are merchandised effectively to maximize sales and profitability, and that operational standards are consistently followed by all team members. The manager will oversee store standards, manage teams to deliver results, and suggest continuous improvements to existing processes. They will utilize sales forecasts to determine optimal staffing and servicing needs, working with assistant managers to build and monitor staffing plans, adjusting them to align with sales forecasts. The role involves developing and training the team in suggestive selling techniques, managing bakery team members (including hiring, training, development, performance management, goal setting, scheduling, and time/attendance management), and ensuring compliance with store protocols, policies, and procedures. The manager must ensure store policies, procedures, and strategies aimed at improving customer service, driving sales, and increasing profitability are met consistently. They will direct the store team to ensure day-to-day operating procedures are followed, including opening/closing, customer service, sales transactions, order fulfillment, quality assurance of bakery and deli products, and inventory management. The position requires completion of daily, weekly, and monthly reports for key indicators and financial compliance. Maintaining employee safety and morale by creating a safe and efficient working environment is crucial. A sound understanding of GMPs, SQF, HACCP, and OSHA standards as they relate to store bakery and deli operations is necessary. The manager must ensure the store team maintains Standard Operating Procedures (SOPs) for all processes and equipment, ensuring team knowledge and compliance, and auditing operations for compliance. They will develop or update SOPs for new equipment, products, or process changes to comply with GMP, SQF, HACCP, and OSHA. The role includes responsibility for overall facility management and care of the bakery, ensuring the highest levels of food and people safety. Team development is key, involving managing diverse personalities to bring out individual strengths that support the team. A Training Skills Matrix will be utilized for training and development for job growth and cross-training to create a flexible working crew and support team growth aspirations. Establishing relationships with other bakery leaders for collaboration on operating aspects, exploring avenues to improve operations, and reduce costs is expected. The manager will oversee purchasing activities for materials and supplies for deli and store operations, monitor inventory costs, manage backstock levels, shrinkage, and operational expenses. They will manage relationships with vendors of store supplies and service providers, aiming to control costs, improve service levels, and build partnerships. Creating, communicating, and leading event/holiday store action plans that provide high levels of customer service, strong cost awareness, and organization to minimize emergencies is required. Fostering a mindset of continuous improvement and intellectual curiosity within the Store Management Team to improve store operations and profitability, while creating a great work and shopping environment, is essential. The ability to master people skills is important. Responsibility for ensuring technology needs of the division are met in areas such as order processing, telecommunications, and other promotional/customer-focused programs is included. Proficiency in various store systems for inventory maintenance and ordering, customer order taking, and handling the cash register is necessary. Other duties as assigned by management.

Requirements

Acting with Service and Integrity
Store Merchandising and Product Presentation
Inspiring/Fostering Teamwork – Building Teams
Financial Acumen
Communication – Oral & Written
Administrative & Organizational Skills
Managing Employee Development
Regularly required to stand and walk
On occasion the incumbent may be required to stoop, bend or reach above the shoulders
Occasionally lift up to 50 pounds
FDA-classified "major allergens" are processed in our facilities, including: milk, eggs, wheat, soy, tree nuts, sesame seeds.
Incumbent must be able to work in a retail store locations with minimal hazards.
Incumbent of this position may come into contact with cleaning product and other related chemicals as part of their normal job duties.

Nice To Haves

Develops a sound understanding of GMPs, SQF, HACCP, & OSHA standards as it relates to store bakery & deli operations.
As new equipment & product is acquired &/or process changed develop &/or update SOP’s to comply with GMP, SQF, HAACP & OSHA.
Utilizes Training Skills Matrix to train & develop team members for job development & cross training to provide a more flexible working crew & team growth aspirations.
Establish relationships with other bakery leaders to collaborate on operating aspects of the business exploring avenues to improve operations & reduce costs.
Manages relationship with vendors of store supplies & service providers looking to maintain & explore avenues looking to control costs, improve service levels & build successful partnerships.
Creates, communicates & leads event/holiday store action plans that provide high levels of customer service, strong cost awareness & organization of the day’s events to minimize emergencies during the event/holiday.
Foster & lead our Store Management Team to establish a mindset of continuous improvement with intellectual curiosity to improve store operations & profitability while making it a great environment to work in & shop in.
Ability to master the art of people.
Responsibility for ensuring the technology needs of the division is met in areas such as: order processing, telecommunications, & other promotional programs/customer focused programs.

Responsibilities

Ensure customer needs are met, complaints are resolved, and service is quick and efficient.
Ensure all products and displays are merchandised effectively to maximize sales and profitability.
Ensure operational standards remain consistent across all team members by following existing process documents.
Ensure store standards are met and manage teams to deliver results.
Suggest continuous improvements to existing processes.
Utilize Sales Forecast to determine optimal staffing and servicing needs.
Work with store assistant managers to build staffing plans.
Ensure staffing plans are consistently monitored and adjusted to ensure labor support is in line with sales forecasts.
Develop and train team in suggestive selling techniques.
Manage bakery team members including hiring, training and development, performance management, goal setting, setting weekly schedules, and managing time and attendance.
Ensure all team members are in compliance with store protocols, policies, and procedures.
Ensure store policies, procedures, and strategies aimed at improving customer service, driving store sales, and increasing profitability are met on a consistent basis.
Direct the Store Team to ensure day-to-day operating procedures are visible relating to opening and closing procedures, performing customer service and sales transactions, order fulfillment, quality assurance of bakery and deli products, and inventory management.
Ensure completion of necessary daily, weekly, and monthly reports required administratively to report out key indicators and comply with financial requirements of the business from inventory, payroll, time and attendance, audits, perspective, and others.
Maintain employee safety and morale by creating a safe and efficient working environment.
Develop a sound understanding of GMPs, SQF, HACCP, and OSHA standards as it relates to store bakery and deli operations.
Ensure store team maintains SOPs (Standard Operating Procedures) for all processes/equipment, ensuring their teams knowledge and compliance.
Audit operations to ensure compliance.
As new equipment and product is acquired and/or process changed, develop and/or update SOPs to comply with GMP, SQF, HAACP, and OSHA.
Responsible for the overall facility management care of the bakery.
Ensure the highest levels of food and people safety are maintained.
Utilize Training Skills Matrix to train and develop team members for job development and cross-training to provide a more flexible working crew and team growth aspirations.
Establish relationships with other bakery leaders to collaborate on operating aspects of the business exploring avenues to improve operations and reduce costs.
Oversee purchasing activities of the Store regarding materials and supplies to support the business requirements of the deli and store operations.
Monitor the cost of inventory, oversee management of backstock levels, shrinkage, and operational expenses.
Manage relationships with vendors of store supplies and service providers looking to maintain and explore avenues to control costs, improve service levels, and build successful partnerships.
Create, communicate, and lead event/holiday store action plans that provide high levels of customer service, strong cost awareness, and organization of the day’s events to minimize emergencies during the event/holiday.
Foster and lead the Store Management Team to establish a mindset of continuous improvement with intellectual curiosity to improve store operations and profitability while making it a great environment to work in and shop in.
Ensure the technology needs of the division are met in areas such as order processing, telecommunications, and other promotional programs/customer-focused programs.
Be proficient in various store systems for maintaining and ordering inventory, customer order taking, and handling of cash register.
Other duties as assigned by management.