STORE MANAGER - Oak Creek

O&H Danish Bakery•Oak Creek, WI

1d•Onsite

About The Position

The Store Manager is responsible for ensuring customer needs are met, complaints are resolved, and service is quick and efficient. This role involves maximizing sales and profitability through effective merchandising of products and displays. The Store Manager ensures operational standards are consistently followed, manages teams to deliver results, and suggests continuous improvements to existing processes. They utilize sales forecasts to determine optimal staffing and servicing needs, working with assistant managers to create and monitor staffing plans. This role also involves developing and training the team in suggestive selling techniques, managing bakery team members (hiring, training, development, performance management, goal setting, scheduling, time & attendance), and ensuring compliance with store protocols, policies, and procedures. The Store Manager directs the store team to ensure day-to-day operating procedures are followed, including opening/closing, customer service, sales transactions, order fulfillment, quality assurance, and inventory management. They are responsible for completing necessary reports to track key indicators and comply with financial requirements. Maintaining employee safety and morale by creating a safe and efficient working environment is crucial, along with understanding GMPs, SQF, HACCP, and OSHA standards. The Store Manager audits operations for compliance, updates SOPs as needed, and is responsible for the overall facility management and care of the bakery, ensuring the highest levels of food and people safety. Team development is a key aspect, involving managing diverse personalities and utilizing a Training Skills Matrix for job development and cross-training. The role also includes establishing relationships with other bakery leaders to improve operations and reduce costs, overseeing purchasing activities for materials and supplies, monitoring inventory costs, backstock levels, shrinkage, and operational expenses, and managing vendor relationships. Creating and leading event/holiday action plans to provide excellent customer service and minimize emergencies is also part of the role. Fostering a mindset of continuous improvement and intellectual curiosity within the Store Management Team to enhance operations and profitability is essential. The Store Manager is responsible for ensuring technology needs are met, including order processing, telecommunications, and customer-focused programs, and must be proficient in various store systems for inventory management, customer order taking, and handling cash register operations. Other duties as assigned by management may also be part of the role.

Requirements

Acting with Service and Integrity
Store Merchandising and Product Presentation
Inspiring/Fostering Teamwork – Building Teams
Financial Acumen
Communication – Oral & Written
Administrative & Organizational Skills
Managing Employee Development

Nice To Haves

Develop a sound understanding of GMPs, SQF, HACCP, & OSHA standards as it relates to store bakery & deli operations.
As new equipment & product is acquired &/or process changed develop &/or update SOP’s to comply with GMP, SQF, HAACP & OSHA.
Utilizes Training Skills Matrix to train & develop team members for job development & cross training to provide a more flexible working crew & team growth aspirations.
Establish relationships with other bakery leaders to collaborate on operating aspects of the business exploring avenues to improve operations & reduce costs.
Manage relationship with vendors of store supplies & service providers looking to maintain & explore avenues looking to control costs, improve service levels & build successful partnerships.
Foster & lead our Store Management Team to establish a mindset of continuous improvement with intellectual curiosity to improve store operations & profitability while making it a great environment to work in & shop in.
Ability to master the art of people.

Responsibilities

Ensure customer needs are met, complaints are resolved, and service is quick & efficient.
Ensure all products & displays are merchandised effectively to maximize sales & profitability.
Ensure operational standards remain consistent across all team members by following existing process documents.
Ensure store standards are met & manage teams to deliver results.
Suggest continuous improvements to existing processes.
Utilize Sales Forecast to determine optimal staffing & servicing needs.
Work with store assistant managers to build staffing plans.
Ensure staffing plans are consistently monitored & adjusted to ensure labor support is in line with sales forecasts.
Develop & train team in suggestive selling techniques.
Manage bakery team members including hiring, training & development, performance management, goal setting, setting weekly schedules & managing time & attendance.
Ensure all team members are in compliance with store protocols, policies & procedures.
Ensure store policies, procedures & strategies aimed at improving customer service, driving store sales, & increasing profitability are met on a consistent basis.
Direct the Store Team to ensure day to day operating procedures are visible relating to but not limited to opening & closing procedures, performing customer service & sales transactions, order fulfillment, quality assurance of bakery & deli products, & inventory management.
Ensure completion of the necessary daily, weekly, & monthly reports required administratively to report out key indicators & comply with financial requirements of the business from inventory, payroll, time & attendance, audits, perspective, & others.
Maintain employee safety & morale by creating safe & efficient working environment.
Develop a sound understanding of GMPs, SQF, HACCP, & OSHA standards as it relates to store bakery & deli operations.
Ensure store team maintains SOPs (Standard Operating Procedures) for all processes / equipment, ensuring their teams knowledge & compliance.
Audit operations to ensure compliance.
As new equipment & product is acquired &/or process changed develop &/or update SOP’s to comply with GMP, SQF, HAACP & OSHA.
Responsible for the overall facility management care of bakery.
Ensure the highest levels of food & people safety are maintained.
Manage diverse personalities to bring out the strengths of the individual that support the greater good.
Utilize Training Skills Matrix to train & develop team members for job development & cross training to provide a more flexible working crew & team growth aspirations.
Establish relationships with other bakery leaders to collaborate on operating aspects of the business exploring avenues to improve operations & reduce costs.
Oversee purchasing activities of Store regarding materials & supplies to support the business requirements of the deli & store operations.
Monitor the cost of inventory, oversee management of backstock levels, shrinkage, & operational expenses.
Manage relationship with vendors of store supplies & service providers looking to maintain & explore avenues looking to control costs, improve service levels & build successful partnerships.
Create, communicate & lead event/holiday store action plans that provide high levels of customer service, strong cost awareness & organization of the day’s events to minimize emergencies during the event/holiday.
Foster & lead the Store Management Team to establish a mindset of continuous improvement with intellectual curiosity to improve store operations & profitability while making it a great environment to work in & shop in.
Master the art of people.
Ensure the technology needs of the division is met in areas such as: order processing, telecommunications, & other promotional programs/customer focused programs.
Be proficient in various store systems for maintaining & ordering inventory, customer order taking & handling of cash register.
Perform other duties as assigned by management.