Store Manager (3013)

GOODWILL SOUTH FLORIDA•Miami, FL

19d•Onsite

About The Position

The Store Manager assumes full responsibility for operating the Goodwill Retail Store. The Manager’s job is to lead, motivate, coach, and train the store employees while achieving and maximizing sales goals in compliance with Goodwill Industries' policies and procedures.

Requirements

Associate's degree (A.A.) or equivalent from a two-year College or technical school; or six months to one year of related experience and training; or equivalent combination of education and experience.
Excellent customer service skills.
Must pass a background test.
Must pass a drug test.
Prior felony convictions will not exclude you from employment, only those that are job-related.
Constantly required to stand for an entire shift.
Constantly able to walk for extended periods and able to use hands to grasp, handle, or feel.
Constantly able to reach above shoulders and outward with arms and hands, climb, have good balance, sit and stoop, kneel, crouch, and crawl.
Constantly communicate effectively.
Constantly able to lift and move up to 25 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Able to calculate figures and amounts, including discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Able to apply concepts of introductory algebra and geometry.
Regular and timely attendance.
Able to work flexible hours, including weekends.
English is required.
Able to work in a competitive market.
Able to work with others in a safe and appropriate manner.
Familiar with spreadsheet and word-processing software.

Nice To Haves

Spanish is a plus in all the stores.
Bilingual is required for the stores Biscayne, Calle Ocho, Coral Way, Country Walk, Flamingo Plaza, Hialeah, Hialeah Gardens, Redland, Sunset, Tamiami, and West Hammocks.

Responsibilities

Maintain appropriate inventory levels by adhering to procedures concerning processing rotation, returns, pricing, and selling.
Attractively display merchandise for customers. Use merchandise, fixtures, decorative items, and other available means to enhance the sales area and create an attractive shopping environment.
Ensure the store is appropriately cleaned before it opens for business. Most activities, such as rearranging inventory and rotating merchandise, should be performed whenever possible before the store opens.
Provide pleasant and polite attention to customers. Pay special attention to customer and donor relations by training store employees and encouraging them to be courteous and helpful to customers and donors.
Be responsive to customers' and donors’ needs and opinions and always handle complaints politely.
Ensure that all customers have a fair and equal opportunity to purchase all available merchandise for sale.
Operate the store per established policies and procedures and with sound business and commercial practices.
Observe procedures for opening and closing the store at established times to ensure security.
Protect Goodwill Industries’ property and assets from loss, theft, or damage.
Ensure that merchandise is not removed unless through sales or other methods authorized by procedures or the immediate supervisor.
In the event of damage, theft, loss, illegal entry to the facility, or unauthorized removal of goodwill property, gather all the facts and immediately notify the immediate supervisor and, when appropriate, the appropriate law enforcement agency.
Take special measures to protect Goodwill Industries’ cash by following proper cash handling procedures.
Maintain petty cash fund in a locked safe; make daily bank deposits; verify checks and credit cards for legitimacy; sales receipts must be deposited intact; complete daily sales reconciliation form; if cash overages or shortages occur, make an appropriate investigation to discourage employee theft from the cash register, retrain cashiers or take disciplinary solid measures to prevent further incidents.
Ensure that the premises are neat, orderly, safe, and sanitary.
Ensure the facility is kept in proper operating condition. If repair or replacement is necessary, report it accordingly.
Maintain a strict alert for fire and safety hazards, reporting any violations to superiors immediately.
Follow established procedures and instruct subordinates in fire prevention and safety practices.
Ensure that all records, including daily sales reconciliations, timecards, employee evaluations, employee authorization requests, illness/injury reports, and other required documents and reports, are completed accurately and promptly.
Manage 2-5 subordinate supervisors supervising 5-30 employees in the Donated Goods Store.
Directly supervise 5-25 non-supervisory employees.
Carry out supervisory responsibilities per the organization's policies and applicable laws.
Interview, hire, and train employees; plan, assign, and direct work; appraise performance; reward and discipline employees; and address complaints and resolve problems.
Identify and resolve problems promptly; gather and analyze information skillfully; develop alternative solutions; work well in group problem-solving situations; use reason even when dealing with emotionally charged topics.
Manage difficult or emotional customer situations; respond promptly to customer needs; solicit customer feedback to improve service; respond to requests for service and assistance; meet commitments.
Focus on solving conflict, not blaming; maintain confidentiality; listen to others without interrupting; control emotions; remain open to others' ideas and try new things.
Speak clearly and persuasively in positive or negative situations; listen and get clarification; respond well to questions; demonstrate group presentation skills; participate in meetings.
Write clearly and informatively; edit work for spelling and grammar; present numerical data effectively; read and interpret written information.
Balance team and individual responsibilities; exhibit objectivity and openness to others' views; give and welcome feedback; contribute to building a positive team spirit; put team success above own interests; build morale and group commitments to goals and objectives; support everyone's efforts to succeed.
Delegate work assignments; match the responsibility to the person; set expectations and monitor delegated activities; provide recognition for results.
Exhibit confidence in self and others; inspire and motivate others to perform well; effectively influence actions and opinions of others; accept feedback from others; give appropriate recognition to others.
Include staff in planning, decision-making, facilitating, and process improvement; take responsibility for subordinates' activities; make oneself available to staff; provide regular performance feedback; develop subordinates' skills and encourage growth; solicit and apply customer feedback (internal and external); foster quality focus in others; improve processes, products, and services; continually work to improve supervisory skills.
Look for ways to improve and promote quality; demonstrate accuracy and thoroughness.
Work within approved budget; develop and implement cost-saving measures; contribute to profits and revenue; conserve organizational resources.
Demonstrate knowledge of EEO policy; show respect and sensitivity for cultural differences; educate others on the value of diversity; promote a harassment-free environment; build a diverse workforce.
Treat people with respect; keep commitments; inspire the trust of others; work with integrity and ethics; uphold organizational values.
Follow policies and procedures; complete administrative tasks correctly and on time; support the organization's goals and values; support affirmative action and respect diversity.
Understand the organization's strengths and weaknesses; analyze the market and competition; identify external threats and opportunities; adapt strategy to changing conditions.
Set and achieve challenging goals; demonstrate persistence and overcome obstacles; measure self against standard of excellence; take calculated risks to accomplish goals.
Tactfully approach others; react well under pressure; treat others with respect and consideration regardless of their status or position; accept responsibility for own actions.
Demonstrate accuracy and thoroughness; look for ways to improve and promote quality; apply feedback to improve performance; monitor own work to ensure quality.
Observe safety and security procedures, determine appropriate action beyond guidelines, report potentially unsafe conditions, and use equipment and materials properly.
Be consistently at work and on time; ensure work responsibilities are covered when absent; arrive at meetings and appointments on time.
Follow instructions, respond to management direction, take responsibility for own actions, keep commitments, and commit to long work hours when necessary to reach goals; complete tasks on time or notify the appropriate person with an alternate plan.
Volunteer readily; undertake self-development activities; ask for and offer help when needed.
Train an assistant manager and 3rd key holder to assume the store's responsibilities during the manager’s absence.
Train all employees to perform all the store’s functions efficiently when absent.
Recognize what can cause sales to increase or decrease and what actions are usually needed to improve sales.
Be aware at all times of the store's degree of success or failure in achieving sales goals.
Take appropriate corrective actions to improve the situation in areas under their control or make positive recommendations for improvement in areas not under their control.
Attend periodic sales management meetings at the administrative offices.
Pass on goals, information, and instructions received at meetings to employees as needed.