About The Position

The Store Manager is responsible for managing all employees and effectively planning and implementing store processes, including ordering, receiving, stocking, presentation, selling, staffing, and support. The role ensures that the store is appropriately staffed, opened and closed, compliant with company policies and applicable labor laws, and operating with accurate inventory and financial controls. The manager leads customer service, employee development, merchandise presentation, safety, security, and store administration.

Requirements

  • Ability to read and interpret diagrams, safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to perform basic mathematical calculations, including percentages.
  • Knowledge of cash handling, cashier accountability, and deposit control.
  • Ability to use IBM cash register functions to generate reports.
  • Knowledge of inventory management and merchandising practices.
  • Effective oral and written communication and interpersonal skills.
  • Knowledge of recruiting, interviewing, hiring, counseling, and termination practices, including legal compliance and internal processes.
  • Knowledge of cash, facility, and safety controls, including deposits, store keys, and the SAFE program.
  • Good organizational skills and attention to detail.
  • Ability to solve problems and handle situations with limited standardization.
  • Ability to recruit, hire, and train qualified applicants and develop staff.
  • Ability to ensure compliance with federal labor laws and company policies and procedures.
  • High school diploma or equivalent strongly preferred.
  • One year of management experience in a retail environment preferred.
  • Must be 21 or older, as stated in the job title.
  • Frequent walking, standing, bending, stooping, and kneeling; frequent handling of merchandise and equipment.
  • Ability to lift up to 40 pounds frequently and up to 55 pounds occasionally, and to climb a ladder occasionally.
  • Regularly drive and provide own transportation for bank deposits; occasionally travel to meetings and other stores.

Nice To Haves

  • High school diploma or equivalent.
  • One year of management experience in a retail environment.
  • Bilingual Spanish skills may be preferred at certain store locations.

Responsibilities

  • Recruit, select, retain, train, and develop qualified employees in accordance with labor laws and company policies; conduct evaluations, address performance gaps, and make recommendations regarding pay and advancement.
  • Communicate performance, conduct, and safety expectations, and coordinate meetings and events related to safety, security, and policies.
  • Ensure the store is adequately staffed and opened and closed each day; personally open at least twice per week and close at least twice per week.
  • Review operating statements to identify business trends, sales and profitability issues, expense-control opportunities, potential shrink, and errors.
  • Manage ordering, in-stock targets, seasonal direction, inventory issues, replenishment, and cycle counts.
  • Oversee merchandise staging, stocking, storage, presentation, pricing, and signage according to company practices.
  • Maintain accurate inventory by controlling damages, markdowns, scanning, paperwork, and facility controls.
  • Protect the financial integrity of the store through cashier accountability, key control, security practices, and cash-control procedures.
  • Provide leadership for superior customer service and maintain a clean, organized, safe, and secure store.
  • Ensure the store has the tools needed to perform required tasks.
  • Follow company policies and procedures and ensure employee compliance.
  • Complete paperwork and documentation according to guidelines and deadlines.
  • Make bank deposits using personal transportation and occasionally travel to management meetings or other Dollar General stores.
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